Mercedes-Benz of Princeton

My wife and I had a positively great experience! We had a great experience purchasing our new Mercedes Benz GLE 350 SUV from Mercedes Benz of Princeton. Sales Representative Dale Cook did an excelle We had a great experience purchasing our new Mercedes Benz GLE 350 SUV from Mercedes Benz of Princeton. Sales Representative Dale Cook did an excellent job of answering all of our questions in a very “low key” professional manner. He was very knowledge regarding all aspects of the sales and marketing process. Product Concierge Theodore Dolci also did a great job to familiarize my wife and I with our new Mercedes. More

Excellent In two hours, I am in my new GLE 35O. Way better than the services which we received at the Open Road, Bridge Water, NJ In two hours, I am in my new GLE 35O. Way better than the services which we received at the Open Road, Bridge Water, NJ More

Not trustworthy, rude, rip-off I hate to write any negative reviews about anything because I understand no one can make everyone happy. But, I also understand that one representativ I hate to write any negative reviews about anything because I understand no one can make everyone happy. But, I also understand that one representative can ruin all the reputation of your company. I took my ML to this place for servicing which was supposed to be service A. My service manager was Paul who was very friendly in the beginning and seemed very trusted person but he recommended me service B which was more expensive. He also recommended me several other additional stuff with the service B which cost me more than $950. Due to my busy schedule I didn't get chance to ask him the details but I totally trusted him. Then I read about service A and B and realized that my car was not due for service B. I contacted my previous service center e.g. Silver Star Mercedes and realized that they already did the service B last year. I called Paul and asked him the reason that why did he recommended me for service B? He immediately started making excuses and had no answers. Then I contacted service Manager Brian and explained him all the situation. Brian seemed very reasonable guy and he apologized me for all the situation and offered me $200 credit. I mentioned to him that in future I don't want Paul to be my service advisor because I can't trust him. Today I made a call to book an appointment and I was surprised that in their record my car was still due for service B. I tried to ask Paul about it but he was so rude when he saw the note from last year. He didn't answer my questions about their record of having my car due for service B and disconnected the phone. I contacted Brian again and he told me the same stuff that this car is due for service B. This is insane... He also told me that service B usually costs approx. $650. Well, I had paid almost $950 last year for what? no one knows... infect he started blaming that because I approved it and thats why they did it. How ridiculous argument it is? I trusted them and they ruined all my trust. I would not suggest anyone to go to this place unless you really know what do you need to do. I think they rip-off the customers. I am not going to this place ever and will ask all my friends to not use this place. Even though I have $200 credit in their record but xxxx it.. I can't take the xxxxxxxx and headache form these people. I'd rather go back to New York and get it done there. I can't trust these folks. I feel sorry that even though Princeton Mercedes is in my neighborhood but I can't use them. I hope they rectify the issues within their team especially with Paul and make this neighborhood little trustworthy. More

Follow a Leader! I have leased 3 MBs from Chris over a number of years for both work and pleasure. He truly cares about his clients, very knowledgeable and helpful on I have leased 3 MBs from Chris over a number of years for both work and pleasure. He truly cares about his clients, very knowledgeable and helpful on aspects of leasing. My trust in Chris had led me to "follow a leader" when looking for my next car (which I did this month) as Chris changed dealerships. Chris introduced me to the MB team at Princeton and knew quickly that I made the right decision in leasing here. I look forward to working with the Customer Service team, and as always, continuing my leasing relationship with Chris. More

"Awesome Experience" In one word i can say that its Awesome Experience... Chris Popin was very very helpful...Dealership Customer service is wonderful... I always prefer e In one word i can say that its Awesome Experience... Chris Popin was very very helpful...Dealership Customer service is wonderful... I always prefer every one to go this dealership.. More

Very helpful and knowledgable Chris was very helpful and accommodating, he made everything as simple for us as possible and prepared all documents prior to our visit/purchase. He m Chris was very helpful and accommodating, he made everything as simple for us as possible and prepared all documents prior to our visit/purchase. He made an honest impression and told us the advantages and disadvantages to help us with the decisions how to best add additional equipment and plans to our new Mercedes. More

WONDERFUL!!! One word to describe our experience at Mercedes-Benz of Princeton - WONDERFUL! I have always dreaded car shopping and have never looked forward to do One word to describe our experience at Mercedes-Benz of Princeton - WONDERFUL! I have always dreaded car shopping and have never looked forward to doing business with car dealerships. Mercedes-Benz of Princeton has totally changed my mind! My husband and I worked with Kevin Keener, our sales representative. We liked him from the day we first met and felt encouraged to return. Kevin is pleasant, knowledgeable, helpful and genuine. His friendly nature makes him easy to talk to and it’s clear to see he takes his job seriously - always working to please his customers. His follow-up phone calls were welcomed by us because they were thoughtful and informative. He took care of all the details! We never experienced any pressure - Kevin was always respectful and kind. Kevin Keener is the top reason we offer our highest recommendation! We visited Mercedes-Benz of Princeton a few times during our purchase process and had the pleasure of interacting with a few more members of the Mercedes-Benz of Princeton team. Arno, Ruben and Adam could not have been nicer nor more professional. They offered their assistance and helped make our experience even more pleasurable. Kevin and the rest of the team made our experience the way it should be - enjoyable! I no longer dread car shopping because I know I can look forward to returning to Mercedes-Benz of Princeton. And if we are lucky - Kevin Keener will be there to help us again! More

First time buyer I worked with Dale Cook who took the time to go on several test drives and explain the difference for each vehicle. He made the whole process pleasant I worked with Dale Cook who took the time to go on several test drives and explain the difference for each vehicle. He made the whole process pleasant from beginning to end. It great to just show up, sign the paperwork that was already prepared instead of sitting there for hours while it was prepared. He also took the time to point out all features and show me how they worked before I left in my new vehicle. I am not a fan of the car buying experience but Dale made it the best experience possible. I think this is the beginning of a great relationship with Dale, Mercedes, and the dealership. More

Stellar Client Experience! Chris was a pleasure to work with! He was professional, knowledgeable, and committed to providing an outstanding client experience. When we couldn’t Chris was a pleasure to work with! He was professional, knowledgeable, and committed to providing an outstanding client experience. When we couldn’t decide between a couple luxury vehicle brands, the customer service experience we received from Chris was the deciding factor. More

Most smoothest experience ever!!! Dealing with MB of Princeton has been a pleasurable experience. Fantastic dealership and our sales rep, Tom Knobloch has made our dreams come true. E Dealing with MB of Princeton has been a pleasurable experience. Fantastic dealership and our sales rep, Tom Knobloch has made our dreams come true. EXCEPTIONAL!!! More