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Mercedes-Benz of Richmond
Henrico, VA
1,056 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,056 reviews
April 20, 2026
My salesperson was Armani and she was exceptional! As a retired military officer, I am all about the bottom-line and not wasting time. Upon speaking with Armani was I cleared about the type of vehic As a retired military officer, I am all about the bottom-line and not wasting time. Upon speaking with Armani was I cleared about the type of vehicle I was interested in purchasing. Armani was not able to locate the vehicle and price point but she was interested in making a deal if I was ready to make a purchase. We were both on the same page and a deal and purchase was made. This young lady made a deal within an hour or less. Armani was very professional, and knowledgeable about the vehicle and the Mercedes brand; And her customer service was impeccable! She's a STAR! More
by andolyn
Employees Worked With
April 10, 2026
Hakim was absolutely outstanding throughout my sales experience. Respectful, professional and knowledgeable. Excellent customer-focused service. experience. Respectful, professional and knowledgeable. Excellent customer-focused service. More
by Mzlbey
April 07, 2026
Hakim had been very good althrough out buyout process and suggest Hakim to be reliable sales person suggest Hakim to be reliable sales person More
by Ayan
Employees Worked With
April 04, 2026
HAKIM was my salesman and was very professional and very knowledgeable about my Mercedes 2019. knowledgeable about my Mercedes 2019. More
by Pgregory1960.pg
Employees Worked With
April 03, 2026
The sales lady was very good and did a good job clearing my trade in and helping me with the new car my trade in and helping me with the new car More
by maloyj
Employees Worked With
April 03, 2026
My service provider Mason was absolutely amazing, he was so professional, knowledgeable and patient...He went above and beyond to make my experience comfortable,.I was a nervous reck not knowing what to exp so professional, knowledgeable and patient...He went above and beyond to make my experience comfortable,.I was a nervous reck not knowing what to expect and he thoroughly explained the process in its entirety 👌🏿👌🏿👌🏿His customer service was wonderful More
by Adavispervall23
Employees Worked With
Mason
March 20, 2026
We were very happy with our experience at Mercedes-Benz of Richmond. Our sales associate was Hakim Gaber and he was very helpful at guiding us through the process. of Richmond. Our sales associate was Hakim Gaber and he was very helpful at guiding us through the process. More
by Amybwatson88
