Mercedes-Benz of Richmond

My service advisor; Tavaras was super helpful. He was able to fit me into the schedule without a set appointment. When a car has to go into service it’s stressful for the owner. The service adviso He was able to fit me into the schedule without a set appointment. When a car has to go into service it’s stressful for the owner. The service advisors have to deal with the front end of issues. While they don’t do the actual work and can’t control any issues within the building; they have to deal with the customers. I give him 5 stars for his professionalism and kindness. This dealership has top management and customer service. More

I recently purchased an AMG C43 from Mercedes-Benz of Richmond and had an excellent overall experience working with Kervin Ridgley. Kervin was exceptional throughout the process, taking considerable time Richmond and had an excellent overall experience working with Kervin Ridgley. Kervin was exceptional throughout the process, taking considerable time to thoroughly walk us through the vehicle's features and functions in detail. This level of attention is increasingly rare in today's market, and we greatly appreciated his dedication to ensuring we understood every aspect of the car. Both Kervin and Patrick were straightforward and professional during negotiations. They worked within our budget without the typical back-and-forth often experienced at other dealerships, ultimately coming in under our target price. There was an initial miscommunication regarding the interest rate—the originally quoted special financing was inadvertently offered without realizing AMG vehicles were excluded from that promotion. However, Patrick handled the situation professionally by adjusting the numbers to ensure we remained comfortable with the final deal. His willingness to make things right was greatly appreciated and prevented what could have been a deal-breaking situation. When scheduled maintenance was needed the following Monday, Kervin promptly arranged for the work to be completed the same day, which I appreciated. My only current concern is that since the maintenance appointment, the check engine light has been intermittently activating and deactivating. Given that I just purchased the vehicle and live across town from the dealership, having to return for additional service so soon is both inconvenient and somewhat concerning. I plan to schedule a follow-up appointment to have this issue properly diagnosed and resolved. Despite this issue, my overall experience with the team at MB of Richmond was positive, and I would recommend working with Kervin and Patrick. More

my mom just bought 2025 GLE. Danny was very professional and knowledgeable and fast responding. my mom really enjoys new MB. thank you MB richmond va Danny was very professional and knowledgeable and fast responding. my mom really enjoys new MB. thank you MB richmond va More

I recently purchased a 2026 Mercedes GLC43 and had a fantastic experience. I worked with Danny Feagans on the purchase and found him to be very knowledgeable and incredibly attentive to my needs in fin fantastic experience. I worked with Danny Feagans on the purchase and found him to be very knowledgeable and incredibly attentive to my needs in finding the right vehicle for me. Unfortunately, they did not have the right car for me on their lot, but Danny worked tirelessly to locate one and ensure it was transported to Richmond for me as quickly as possible. Danny was very responsive and kept me informed every step of the way. The only slight delay was waiting for it to make it through the port from Germany. Danny has stayed in touch with me following the transaction to ensure my satisfaction. I would highly recommend the dealership and Danny Feagans if you are in the market for a vehicle! More

Took extra time orienting me to my new Mercedes, and has even been available post transaction for quick text instructions to operate all things Mercedes. Thank you, Danny! even been available post transaction for quick text instructions to operate all things Mercedes. Thank you, Danny! More

We were driving on the interstate when the red battery warning light went on on the dashboard. We proceeded to the nearest Mercedes dealership and the were so gracious and accommodated us at 2pm on a Fri warning light went on on the dashboard. We proceeded to the nearest Mercedes dealership and the were so gracious and accommodated us at 2pm on a Friday afternoon. Tavaris our advisor immediately assessed the situation (we had suitcases and 2 grandchildren in the car otw to D.C. for a long weekend. He produced a loaner and we were able to continue our trip. When we returned my car was ready to go - a new alternator later!! Very good experience at Mercedes-Benz of Richmond!! More

Danny was very attentive and took into consideration my specific needs. A new vehicle was not in my budget. I searched the pre-owned lot with Danny’s guidance. Initially I was unable to find a vehicle w specific needs. A new vehicle was not in my budget. I searched the pre-owned lot with Danny’s guidance. Initially I was unable to find a vehicle within my preferred style and budget. Before leaving Danny direct me to a vehicle that recently arrived. The vehicle was in service and on a lift so I could not look inside or test drive the vehicle. Danny insisted that I come back to view the vehicle after service was completed. I am glad I did. I knew right away that this was the one. Thank you Danny! More

Kervin Ridgley is the premier representative for sales at Mercedes Benz of Richmond. Customer service is superb. Mercedes Benz of Richmond. Customer service is superb. More

Great service staff and helpful and patient. Offered loaner car which was a dig help. Offered loaner car which was a dig help. More

The service was really excellent Right away he took care of the service with full satisfaction of the service with full satisfaction More