Mercedes-Benz of Richmond

After recently relocating to Richmond, I needed a B Service for my Mercedes. I debated taking it to an independent German specialist, but decided to give Mercedes-Benz of Richmond a try. Was glad I Service for my Mercedes. I debated taking it to an independent German specialist, but decided to give Mercedes-Benz of Richmond a try. Was glad I did - the costs were reasonable, the folks were friendly, they provided a loaner, and when it was ready my car was brought out freshly washed. They even provided a Veterans discount. I’ll be back in the spring when it’s time for a new set of tires. More

The dealership was prompt, professional, and courteous. I was made to feel like my business was valued. I could not have asked for more - A-plus. I was made to feel like my business was valued. I could not have asked for more - A-plus. More

Salesman was very helpful, knowledgeable, and courteous. Went over all details of the car and answered any and all questions. I would buy here again. Went over all details of the car and answered any and all questions. I would buy here again. More

I found the Toyota Highlander I eventually bought on autotrader.com. this past Sunday. While I was looking at the ad, Rory reached out to me online and asked if he could help. I said sure, so he sent autotrader.com. this past Sunday. While I was looking at the ad, Rory reached out to me online and asked if he could help. I said sure, so he sent me the CarFax report, a brochure and some other info on the car. Told him I was interested, but that I lived 2 hours away in Northern Virginia and couldn’t be there until 5 pm on Monday. He checked with his manager and said they would hold the vehicle with no deposit until I got there on Monday night. When we arrived, I met Rory and found him to be warm yet professional and with a good sense of humor. He definitely established a good rapport with me. He had the car washed and ready to go and when we saw the 2013 blue Highlander, I knew we were going to buy it as the condition was exceptional. I asked him if we could take it to a mechanic, and he said no problem. The mechanic at Certified Auto Repair gave It a big thumbs up after looking it over and test driving it. We bought the car ten minutes later and couldn’t be happier with it. Hats off to Rory and Mercedes-Benz of Richmond for a job well done! More

Patrick was fantastic to work with. Thank you!! For me, it was the easiest service visit I have experienced in a long time. I will be coming back, no doubt. it was the easiest service visit I have experienced in a long time. I will be coming back, no doubt. More

Mercedes of Richmond has the best service of my beloved SL anywhere. My most recent visit took some investigation to fix the problem. My vehicle runs like new. THANK YOU SL anywhere. My most recent visit took some investigation to fix the problem. My vehicle runs like new. THANK YOU More

The service was done quickly and done right the employees were very helpful and answered all my questions and offered a car or ride if needed overalll experience was great employees were very helpful and answered all my questions and offered a car or ride if needed overalll experience was great More

AS ALWAYS, EVERYONE I CAME IN CONTACT WITH WAS PROFESSIONAL. I ARRIVED ON SITE WITHOUT AN APPOINTMENT. THE STAFF VERY QUICKLY WORKED ME AND QUICKLY FOUND MY PROBLEM. I WAS PROVIDED TRANSPORTATI PROFESSIONAL. I ARRIVED ON SITE WITHOUT AN APPOINTMENT. THE STAFF VERY QUICKLY WORKED ME AND QUICKLY FOUND MY PROBLEM. I WAS PROVIDED TRANSPORTATION TO AVIS. RENTALS. THE STAFF KEPT ME INFORMED EVERY STEP OF THE WAY. VERY PLEASED. More

They had excellent customer service and was very quick and friendly. They kept me up to date the entire time on what was going on. Would highly recommend! and friendly. They kept me up to date the entire time on what was going on. Would highly recommend! More

The dealership is geared to customer service and they do not disappointment. The service representative is extremely knowledgeable and very patient. She was having computer issues the morning I was there, not disappointment. The service representative is extremely knowledgeable and very patient. She was having computer issues the morning I was there, but she did let that get her down. Great Job More