Mercedes-Benz of Richmond

wonderful experience it was a good transition with the richmond MB, love it. Mike Rosen and Mike Rudin really helped me to get the deal done. That is the reason why i come it was a good transition with the richmond MB, love it. Mike Rosen and Mike Rudin really helped me to get the deal done. That is the reason why i come back to MB again! More

2013 SMART Car 60K service Service was performed satisfactorily and the staff was pleasant and professional. Though dealership provided loaner vehicle, they kept my car for over Service was performed satisfactorily and the staff was pleasant and professional. Though dealership provided loaner vehicle, they kept my car for over seven hours to perform the service. Thought that was a bit excessive. More

Mercedes Benz - 2015 C-300 - Carter I rated the Quality of work as Average, When I came to pick up the car, I found a couple of imperfections that didn't get properly taken care of. I I rated the Quality of work as Average, When I came to pick up the car, I found a couple of imperfections that didn't get properly taken care of. I discovered spots on the passenger window, one of the detail lines had faded in the paint, and the chrome around the car had faded as well, After about a week or so I put gas in the car and when I opened the Gas tank the cap fell off to the ground, apparently the line that connects the two had never been replaced. I was a little disappointed at these things that went unnoticed. I discuss with Ervin, and have been set up an appointment to get these items corrected. I also was only given 1 key and he informed me that there would be another one to pick up when I brought the car in for the repairs. I hope all of these items will be address correctly when I bring my car in on the 28th of March. More

Repair The service team is always professional and courteous. Logan worked diligently to explore all possible issues. Completely satisfied every visit with The service team is always professional and courteous. Logan worked diligently to explore all possible issues. Completely satisfied every visit with the quality of service received. More

B1 Service Friendly, efficient, and timely service. Was checked in quickly and was given loaner car. Patrick was very efficient and friendly. Overall great serv Friendly, efficient, and timely service. Was checked in quickly and was given loaner car. Patrick was very efficient and friendly. Overall great service experience. Would recommend dealership More

GREAT I WAS READY TO TRADE MY CAR IN SO I CONTACTED THE DEALERSHIP AND MY SALES LADY WAS CHERYL BOWMAN SHE WAS WONDERFUL TO WORK WITH SHE WOULD SEND ME OVER I WAS READY TO TRADE MY CAR IN SO I CONTACTED THE DEALERSHIP AND MY SALES LADY WAS CHERYL BOWMAN SHE WAS WONDERFUL TO WORK WITH SHE WOULD SEND ME OVER EMAILS OF THE VEHICLES SO I COULD LOOK ON LINE. I FILLED OUT THE CREDIT APP ON LINE AND CHOSE THE CAR I WANTED AND PICKED IT UP. FAST KNOWLEDGEABLE AND VERY FRIENDLY More

Exceptional Customer Service My wife was looking for a new car. We saw a CPO 2017 GLS 450 on the website and within 20 minutes Shawn called us and was very professional asking us My wife was looking for a new car. We saw a CPO 2017 GLS 450 on the website and within 20 minutes Shawn called us and was very professional asking us about certain details and how he could help us. We were so impressed that we visited the dealership that day and test drove a similar car until that one was actually delivered to them. Shawn made sure to show my wife all of the features of the car and was a very caring salesman. Christine was also very helpful when discussing the financing and the other items like extended warranty and maintenance agreements. Just a wonderful experience from start to finish. We had the "A" team take care of us! More

Unmatched Customer Experience and service delivery As a Healthcare professional always in the throws of chaos with trials and tribulations owning my first was Mercedes Benz was something I had been loo As a Healthcare professional always in the throws of chaos with trials and tribulations owning my first was Mercedes Benz was something I had been looking for with great angst and anticipation. I went Mercedes Benz of Richmond and began working closely with Mr. Rigley. The process was a tedious and lengthy because of my demands. However Thru the process, Mr. Ridgley, was kind, patient, accommodating and most importantly worked tirelessly to meet my demands. He professionalism and mannerism were exemplary. At the end he was able deliver and made my dream of owning a Mercedes Benz come true. He has earned my trust and am confident that I will buy my next Mercedes Benz in 2-3 years from this dealership. The entire process was smooth and efficient. I was always at ease whenever we met. I would not go anywhere else to have my new Mercedes Benz serviced or repaired. Thanks for the experience More

The BEST of the BEST. I would not go anywhere else to have my Mercedes serviced or repaired. This is the best dealership anywhere in the country. You are treated like royal I would not go anywhere else to have my Mercedes serviced or repaired. This is the best dealership anywhere in the country. You are treated like royalty. More

A Service Service was done quickly and efficiently. Loaner car was clean and excellent. Chris is always a pleasure to work with. Was surprised how quickly the s Service was done quickly and efficiently. Loaner car was clean and excellent. Chris is always a pleasure to work with. Was surprised how quickly the service was completed. More