Mercedes-Benz of Richmond

maintenance service Totally satisfied with the service provided. All personnel are friendly and helpful. Facility is clean. Service is always done correctly the first Totally satisfied with the service provided. All personnel are friendly and helpful. Facility is clean. Service is always done correctly the first time and feel confident in the work performed on your car. More

very friendly, professional and ready to help Steve Hunnewell was very helpful in getting my G 550 fixed after an oil spill among the help I got was an uncomplicated way to provide a loaner, pick Steve Hunnewell was very helpful in getting my G 550 fixed after an oil spill among the help I got was an uncomplicated way to provide a loaner, picking up my car at my workplace etc. Equally friendly was Christian Austell during the process I was very unhappy about MB road assistence. It was was of the worst experiences I ever had with road assistence so far. In summary it took from 8.00 am to 5.00 pm to get the car to the MB Richmond from a very close location. Multiple conversations - the one before the last one - with a completely incompetent agent was costing me several hours of my work day. Also, the information system they are using seems to be far, far away from being functional. E.g., they could not find 3 requests for road assistence on the same day by just using my name. More

Great Experience I truly appreciated this car buying experience. Irvin was very knowledgeable and helpful. I didn't feel pressured to purchase a car which made it less I truly appreciated this car buying experience. Irvin was very knowledgeable and helpful. I didn't feel pressured to purchase a car which made it less stressful of a process; it was more about me finding and purchasing the car that was right for me. Everyone was friendly and treated me nicely and it was a fairly quick car buying process. The best car buying experience I've ever had. More

Good service Good, fast service, but also fairly expensive. Car was ready for pickup when promised. Appreciated very much the telephone call when the car was read Good, fast service, but also fairly expensive. Car was ready for pickup when promised. Appreciated very much the telephone call when the car was ready. More

Maintenance service Service was complete as requested along with recall work. They also greased too that I ciomplained has squeak noise. Provided me a loaner vehicle an Service was complete as requested along with recall work. They also greased too that I ciomplained has squeak noise. Provided me a loaner vehicle and explained work completed thoroughly More

Mercedes- Benz GLA 250 4Matic Shawn and Mike were phenomenal. They are what a true salesman and manager should be. They were very gentle and not pushy and responded professionally Shawn and Mike were phenomenal. They are what a true salesman and manager should be. They were very gentle and not pushy and responded professionally to every need that my husband and I had. I love my dream car and I thank God for it. I also thank the Lord for leading me to West Broad Mercedes. I would recommend you both to anyone looking for a new Mercedes. More

Seamless I have been coming to Mercedes-Benz of Richmond for about the last 10 years or so, and the people are always very friendly and accommodating. My servi I have been coming to Mercedes-Benz of Richmond for about the last 10 years or so, and the people are always very friendly and accommodating. My service adviser, Gary Biunno, is always helpful, but not pushy which I appreciate. More

Exceptional Dealer Experience I emailed a late Sunday evening vehicle request and had an immediate reply from Joey Harris/salesman, got my attention. The next morning I had another I emailed a late Sunday evening vehicle request and had an immediate reply from Joey Harris/salesman, got my attention. The next morning I had another reply with a quote for a 2019 E 450 and a few hours later a firm quote on my trade. I had shopped four other dealers and the response was either nonexistent or couldn't make a deal. One salesman told me it had been on his managers desk all day and he hadn't gotten a response- Within 48 hours the deal was made, the new E450 delivered-DONE! No gimmicks, surprises, just a clean straightforward deal. I highly recommend Mercedes-Benz of Richmond along with Joey Harris, first class all the way. More

Great experience Relaxed professional atmosphere. No pressure. Never pushed the sale. Honest and knowledgeable. I would definitely recommend anyone looking at Mercedes Relaxed professional atmosphere. No pressure. Never pushed the sale. Honest and knowledgeable. I would definitely recommend anyone looking at Mercedes to use this dealership and especially Joey Harris. More

Service From check in to check out, very professional staff I had use of a courtesy vehicle while mine was in the shop, Logan took time to explain the new fe From check in to check out, very professional staff I had use of a courtesy vehicle while mine was in the shop, Logan took time to explain the new features More