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Mercedes-Benz of Richmond
Henrico, VA
904 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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June 10, 2023
Clean, efficient, pleasant, helpful, i have no complaints. It was maintenance service and they repaired fuel tank cover with no issues and made recommendations for future tires complaints. It was maintenance service and they repaired fuel tank cover with no issues and made recommendations for future tires More
by TK
Employees Worked With
N/a
Helpful June 08, 2023
Our experience was awesome. Mike Stotler was wonderful to work with. He was knowledgeable and supported our decision making process. We were not sure what we wanted and he help Mike Stotler was wonderful to work with. He was knowledgeable and supported our decision making process. We were not sure what we wanted and he helped us navigate our choices. Kevin, Joey, and Gloria were very friendly and welcoming. We love our new Mercedes! Thank you! More
by VWhite
Employees Worked With
Mike Stotler, Kevin Reddy, Joey, Gloria
June 07, 2023
Overall outstanding car purchase experience! The salesman Kyle was friendly, knowledgeable and not overbearing. He helped negotiate a fair sales agreement. Financial documents were finalized The salesman Kyle was friendly, knowledgeable and not overbearing. He helped negotiate a fair sales agreement. Financial documents were finalized in an efficient manner. The most pleasant and stress free car purchase I have ever had. More
by JRR Williamsburg
Employees Worked With
Kyle
May 28, 2023
They are always friendly and helpful when there. I personally like speaking with service person, rather text. I personally like speaking with service person, rather text. More
by bwkitchen
Employees Worked With
Unfortunately do not know all theirs names but cashiers extremely efficient and guy who takes car in always ver friendly.
May 27, 2023
My experience was under the Service Department. Summer Price was very accommodating and explained thoroughly about expectations and time frame of repair / as well as the expected price of the Servi Summer Price was very accommodating and explained thoroughly about expectations and time frame of repair / as well as the expected price of the Service A and Repair. More
by Karen
Employees Worked With
Summer Price
