Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Mercedes-Benz of Richmond

Henrico, VA

Overview
Employees
Reviews
Vehicles
4.7
985 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
Contact Dealership
View Awards

8225 W Broad St

Henrico, VA

23294

Directions

By Type

Showing 985 reviews

July 28, 2024

I was a waiting customer and the staff was very attentive to my needs,even offering to buy me lunch. More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Norris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 24, 2024

Always courteous, efficient and affective service. Comfortable and attractive waiting area. Work completed on time. More

by JohnN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Report | Print
July 22, 2024

Fantastic! All was superbly, wonderful. Awesomely, grand experience. Truly, terrific, marvelously, magnificent. Exquisitely, excellent, & always phenomenally, a More

by luv2shop86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Norris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derek, Summer, Logan, Ron, Tonya, Darline, Ashleigh, Michelle & all staff, Mario Murgado
Report | Print
July 17, 2024

great service as always- very prompt and courteous; best dealership i have every dealt with More

by aruba
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
john tamberrino
Report | Print
July 14, 2024

Too long waiting period before your noticed what will be done and estimation of how long More

by Phyllis
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
She didn’t introduce herself
Report | Print
July 12, 2024

My 28-years relationship with Mercedes Benz of Richmond has been overall a good relationship. More

by ba1butcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
“Service advisor”; and Hakim (sales)
Report | Print
July 12, 2024

I was stranded at my daughter’s house. I planned to stop but before I arrived the warning don’t shift gears came on. Needless to say it wouldn’t move the next morning. I called your dealer More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Summer
Report | Print
July 12, 2024

This whole team is awesome! What else is there to say…” the best or nothing” More

by Mercedesbenzc450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kirk, Robert, Christiana and Irvin
Report | Print
July 12, 2024

I'm very happy with my service appointment and will be coming back for my next scheduled service. keep up the good work. More

by wgolfvillan22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Murgado
Report | Print
July 10, 2024

Service was great, didn't know there was a computer problem. still everything went ok. More

by patronwe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Report | Print
1
...
7
8
9
...
99