Mercedes-Benz of Richmond

Very professional and friendly car buying experience! My son and I visited McGeorge Mercedes Benz of Richmond to look at a 2013 Mercedes E Class convertible they had in stock; the salesman (Michael Collin My son and I visited McGeorge Mercedes Benz of Richmond to look at a 2013 Mercedes E Class convertible they had in stock; the salesman (Michael Collins) that greeted us was extremely knowledgeable and very professional. While it turned out that particular Mercedes did not fit my budget, Mike worked hard to get one that was. A few weeks later he called to tell me he had the perfect car for me. The vehicle was great, and we were quickly able to agree on a price. After having the car for a couple weeks, I had put together a list of mostly minor problems and contacted Mike, he was quick to set me up an appointment with the service department and arranged for a loaner vehicle. One of the issues involved the finish on the wheels. On this note the dealership exceeded my expectations buy having all four wheels completely reconditioned. This took almost two weeks, but I was exactly what needed to be done, and as I was provided with a nice loaner vehicle the entire time, I had no complaints. When I picked up my vehicle, Mike was right there to make sure everything was corrected to my satisfaction. Well done! I usually hate car buying, but Mike and the crew at McGeorge made it a pleasant experience. I would highly recommend them to my friends and family! Cheers, John Conaway More

Service Great people. Not that I need any further service at this time, but I look forward to my next visit. Christerfer in service was great to work with. Great people. Not that I need any further service at this time, but I look forward to my next visit. Christerfer in service was great to work with. He explained everything to my satisfaction. Thank you Chris. More

Doug, our client advisor and Jay Ramsey, Finance Director really went out of their way to assist us in trading in our 2005 320 and purchasing a 2010 350. We received a special sales event invite for Saturday really went out of their way to assist us in trading in our 2005 320 and purchasing a 2010 350. We received a special sales event invite for Saturday (June), while running late, Doug and Jay stayed late assisting my wife until I arrived. For the next few days they worked diligently while keeping us informed with various options. It was a very happy day when we received the call from Jay to come and pick up the car my wife fell in love with. Big thanks to David R. McGeorge, this is the second Mercedes we have purchased from him and Big Big thanks to Jay, Doug, The GM and the crew over on McGeroge Mercedes, Midlothian. More

I talked with John Yeglinski on the phone about a new tocoma double cab. I found John to be very knowledegable and a pleasure to communicate with. I was willing to travel over one hundred and fifty miles tocoma double cab. I found John to be very knowledegable and a pleasure to communicate with. I was willing to travel over one hundred and fifty miles if I could get the right price. I requested the "Out The Door" total. John returned my E mail promptly with a price I was willing to pay. I guess I expected some hidden charges or add on charges as I have been talking with local dealers!So, the best memory of Mc George Toyota is the honesty of John, the true price.I thank your dealership and I thank John for this pleasurable and friendly transaction. Sincerely, Morris Causey More

I consider this dealership "A Class Act!" I have purchased several cars from Ruth Albert and have always gotten an honest and fair deal. The next time I buy a Mercedes, I will give Ruth a call have purchased several cars from Ruth Albert and have always gotten an honest and fair deal. The next time I buy a Mercedes, I will give Ruth a call! My service experience has been exceptional. Patrick Thompson, the service manager, has taken care of my cars for a long time now and he has been fantastic! After all these years, I feel like we are old friends. What more can you ask from any organization?!?! I highly recommend this dealership!!! More

I purchased a pre-owned vehicle 3 months ago, Mr Anderson & team treated me like I was buying a Brand New Mercedes. The experience could not have been better. I have been buying cars for 40+ years and this w & team treated me like I was buying a Brand New Mercedes. The experience could not have been better. I have been buying cars for 40+ years and this was the best overall experience I have had. Fair Price & great service what more can I ask for. Thank you David R McGeorge for a very professional purchase. More

Began having car serviced in Richmond, VA., approximately December 08. First service advisor, I believe was Mr. Christopher Alston and currently still is. The overall experience/service received was and co December 08. First service advisor, I believe was Mr. Christopher Alston and currently still is. The overall experience/service received was and continues to be excellent. Mr. Alston is to be commended for his professionalism and in all my dealings with him, he is such a wonderful human being. Service has also been excellent and I have had only one minor incident over the past 3 years that was immediately corrected. Mr. Alston was not my advisor at the time. Highly Recommended More

Unfortunately I had a less than positive experience with this dealership. I traveled 120 mls to purchase a used car, and was contacted several times by the sales person encouraging me to see the car. Was t this dealership. I traveled 120 mls to purchase a used car, and was contacted several times by the sales person encouraging me to see the car. Was told that it had a thorough inspection, and was in excellent condition. I was very familiar with the vehicle because I had one very similar. When I went to pick the car up everyone was very nice. However in driving the car home I realized that the brakes were very soft. I contacted the dealership and after 4 days of the run around I was told to have it checked by a Mercedes Benz dealership locally. I took the car and after an inspection was told that the brake fluid was very low and discolored. In fact it appeared to have never been replaced. Of course I was extremely upset, in addition to the fact that I felt misled because there were other things about the car that were not intact, (digital clock and temperature reading), and I shared the importance of this with my sales person. But he never bothered to mention that they were not working. In fact he also failed to mention that the wood grain was crack by the gear shift, and the middle section interior light bulb need replacing as well. The long and short is I would never have expected this from a Mercedes Benz dealership. I love the car, and will likely purchase another, but not from David McGeorge Mercedes of Richmond Virginia More

Excellent dealership. Very friendly staff. Jason Excellent dealership. Very friendly staff. Jason assisted us from the start till the end. It has been a hectic time looking for a camry but jason ha Excellent dealership. Very friendly staff. Jason assisted us from the start till the end. It has been a hectic time looking for a camry but jason has been kind enough and out of the way to get me a good deal. Would definetely recommend them to my relatives and friends. More

We've been loyal customers of this dealership for the past 4 years. The sales people I have dealt with are always friendly and not pushy at all. Their service department is good - I have had all my i past 4 years. The sales people I have dealt with are always friendly and not pushy at all. Their service department is good - I have had all my issues resolved in a friendly manner. Mostly on the first trip, but on the few occasions that there were problems after a visit, they have been more than willing to work with me, in a very friendly way, to resolve my problem. Their parts department deserves a special mention. The gentleman I deal with there is superb in his knowledge of parts, and have found parts for me that had other dealers stumped. In the end, it really pays to develop a good relationship with a reputable dealer, and I am very happy to do business with McGeorge's. More