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Mercedes-Benz of Richmond
Henrico, VA
894 Reviews
Mercedes-Benz of Richmond has been a trusted dealership in greater Richmond, and since we opened our doors in 1960, our focus has never wavered. We’ve earned our reputation by consistently delivering an excellent service and ownership experience every step of the way, offering our customers the best and most sought-after luxury and commercial vehicles, and treating our employees with the utmost respect.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 894 reviews
May 11, 2011
Began having car serviced in Richmond, VA., approximately December 08. First service advisor, I believe was Mr. Christopher Alston and currently still is. The overall experience/service received was and co December 08. First service advisor, I believe was Mr. Christopher Alston and currently still is. The overall experience/service received was and continues to be excellent. Mr. Alston is to be commended for his professionalism and in all my dealings with him, he is such a wonderful human being. Service has also been excellent and I have had only one minor incident over the past 3 years that was immediately corrected. Mr. Alston was not my advisor at the time. Highly Recommended More
by gmom49er
Employees Worked With
Christopher Alston
Helpful January 31, 2011
Unfortunately I had a less than positive experience with this dealership. I traveled 120 mls to purchase a used car, and was contacted several times by the sales person encouraging me to see the car. Was t this dealership. I traveled 120 mls to purchase a used car, and was contacted several times by the sales person encouraging me to see the car. Was told that it had a thorough inspection, and was in excellent condition. I was very familiar with the vehicle because I had one very similar. When I went to pick the car up everyone was very nice. However in driving the car home I realized that the brakes were very soft. I contacted the dealership and after 4 days of the run around I was told to have it checked by a Mercedes Benz dealership locally. I took the car and after an inspection was told that the brake fluid was very low and discolored. In fact it appeared to have never been replaced. Of course I was extremely upset, in addition to the fact that I felt misled because there were other things about the car that were not intact, (digital clock and temperature reading), and I shared the importance of this with my sales person. But he never bothered to mention that they were not working. In fact he also failed to mention that the wood grain was crack by the gear shift, and the middle section interior light bulb need replacing as well. The long and short is I would never have expected this from a Mercedes Benz dealership. I love the car, and will likely purchase another, but not from David McGeorge Mercedes of Richmond Virginia More
by nfrancismason
Employees Worked With
G. Semore, J,Collins
August 17, 2010
Excellent dealership. Very friendly staff. Jason Excellent dealership. Very friendly staff. Jason assisted us from the start till the end. It has been a hectic time looking for a camry but jason ha Excellent dealership. Very friendly staff. Jason assisted us from the start till the end. It has been a hectic time looking for a camry but jason has been kind enough and out of the way to get me a good deal. Would definetely recommend them to my relatives and friends. More
by azim198
Employees Worked With
Jason Ingram, Richard Tiffin
September 01, 2005
We've been loyal customers of this dealership for the past 4 years. The sales people I have dealt with are always friendly and not pushy at all. Their service department is good - I have had all my i past 4 years. The sales people I have dealt with are always friendly and not pushy at all. Their service department is good - I have had all my issues resolved in a friendly manner. Mostly on the first trip, but on the few occasions that there were problems after a visit, they have been more than willing to work with me, in a very friendly way, to resolve my problem. Their parts department deserves a special mention. The gentleman I deal with there is superb in his knowledge of parts, and have found parts for me that had other dealers stumped. In the end, it really pays to develop a good relationship with a reputable dealer, and I am very happy to do business with McGeorge's. More
by itsme9999
