Mercedes Benz of Rochester

Longevity Award I have been using your services for almost twenty years. The first time I arrived for my service appt. I was supposed to be in Birmingham but your s I have been using your services for almost twenty years. The first time I arrived for my service appt. I was supposed to be in Birmingham but your staff did all the needed work and didn't even tell me. I have never been unhappy with sales and/or service. Staff has changed over the years but all employees I've worked with were exemplary! Keep it up. Thank you from Gretchen Emerson More

Very friendly staff and quick service. I know most of people in service from taking my last 7 cars their. They know what they are doing, so I didn't have to wait to long to have service com I know most of people in service from taking my last 7 cars their. They know what they are doing, so I didn't have to wait to long to have service completed. More

Excellent service experience The best experience ever. Happy to have business with Mercedes Benz of Rochester Michigan service and sales departments , they take care my car like n The best experience ever. Happy to have business with Mercedes Benz of Rochester Michigan service and sales departments , they take care my car like nothing else More

Great experience After a pretty bad experience at another Mercedes dealership, I went to this dealership. I was met by the New car sales Manager. Mike was honest, trus After a pretty bad experience at another Mercedes dealership, I went to this dealership. I was met by the New car sales Manager. Mike was honest, trustworthy and showed a general concern for what I was looking for. After test driving two vehicles, I made my purchase. I highly recommend this dealership over my experience in Novi, Mi. More

Awesome! Best service ever! A staff that can't be beat. I drive over a hour away for the best service and have for the past 6 years. And while I was there for Best service ever! A staff that can't be beat. I drive over a hour away for the best service and have for the past 6 years. And while I was there for service I ended up purchasing a new Merceds. The sale staff is excellent too! More

Broke but Satisfied Customer I’m a commuter so I frequent the service department. Bud always delivers top customer service and ensures my car is in top shape. Thanks Bud for your I’m a commuter so I frequent the service department. Bud always delivers top customer service and ensures my car is in top shape. Thanks Bud for your consistent delivery of excellent service. More

electrical problem diagnosed. The problem was diagnosed correctly however, no batteries were available. I had to resort to an after market item to keep the car running. The service The problem was diagnosed correctly however, no batteries were available. I had to resort to an after market item to keep the car running. The service department did everything they could. More

'04 E55 AMG - Warranty brake work. Professional & Courteous. Mercedes Benz issued extended warranty letter covering parts of SBC Hydraulic brake system. Luck would have it, my car exhibited 'BRAKE' related warn Mercedes Benz issued extended warranty letter covering parts of SBC Hydraulic brake system. Luck would have it, my car exhibited 'BRAKE' related warning shortly after. Took car in, was told I would pay diagnostic time if nothing was found warrantable, otherwise charge would be covered. Was given brand new C-300 service loaner (NICE car!) and was on my way. SBC pump replaced, entire brake system bled, no charge to me. **Felt I was treated as a loyal, paying customer. Would visit service again. More

Exceptional Service Service is always excellent and staff is very professional and courteous.It has always been easy to schedule a service and staff is accommodating ones Service is always excellent and staff is very professional and courteous.It has always been easy to schedule a service and staff is accommodating ones needs. Highly recommend this service facility. More

Details, details, details... what you would expect from MB! We have been working with Plamen at MB Rochester for many years and have been driving MB for 20 years... its all about the details. Of course you expe We have been working with Plamen at MB Rochester for many years and have been driving MB for 20 years... its all about the details. Of course you expect to experience an engineering feat when driving a MB, but you don't always have the same level of expectation in a dealership... well you can with Plamen and MB of Rochester! Plamen gets it... he makes the experience what it ought to be, fun, exciting, special, etc. He even unexpectedly had a couple gift packages for my wife and I, as well as my two younger sons when he gave them a couple hats and their favorite board game (Monopoly... but it was the AMG Edition... very classy!)... Thanks again Plamen and MB of Rochester! More