Mercedes Benz of Rochester

c-300 Excellent service. Pleman is fantastic. This is the 3rd car I have purchased from him since 2011. Goes beyond make sure the customer gets the right ca Excellent service. Pleman is fantastic. This is the 3rd car I have purchased from him since 2011. Goes beyond make sure the customer gets the right car at the best price, He is friendly and knowledgeable every time I come in. Service department is top notch as well. AJ E & Mr benz More

Made up for my prior bad experience I needed a key made so I went back and the service manager made up for my prior bad experience. The parts and service staff are very nice and helpful. I needed a key made so I went back and the service manager made up for my prior bad experience. The parts and service staff are very nice and helpful. I would defiantly go back in the future. They have great customer service in the parts and service department. The dealership did follow up and corrected my concerns. More

Mercedes 230 Sport service visit Spark plug replacement. Got me in when I arrived in Rochester, rather than waiting for my appointment the following day. Was out very quickly and all Spark plug replacement. Got me in when I arrived in Rochester, rather than waiting for my appointment the following day. Was out very quickly and all service was exemplary- the car looked like new when I left the dealership. The price was very competitive and fair compared to other Mercedes dealerships and with non-Mercedes foreign service specialists. Very satisfied and highly recommended. More

Smart for two purchase The staff at Mercedes-Benz in Rochester have been very considerate and helpful. When the car we were interested in became unavailable, the consultant The staff at Mercedes-Benz in Rochester have been very considerate and helpful. When the car we were interested in became unavailable, the consultant attempted to find another that would meet our needs/wants. After much work on his part the desired car became available again, and he contacted us right away. We were able to make the deal. The consultant has been in communication with us many times, to make sure we received exactly what we needed/wanted. The staff member in the finance department made the final steps of the purchase/lease smooth. He was also very personable and professional, and most of all knowledgeable. The facility is spotless, all surfaces shiny! The lounge was well stocked and we were invited to make use of that area as we waited (which was very minimal). Thank you for a very positive experience. More

Service Review Service was prompt and communication was very good. I got in for service at short notice and had my car back prior to my expectation. Service staff Service was prompt and communication was very good. I got in for service at short notice and had my car back prior to my expectation. Service staff was very helpful. More

Take Me to the Autobahn! Owning a Mercedes-Benz was on my "bucket list" but didn't think it would happen with this trade. The quality of the vehicle, the knowledgeable, low-k Owning a Mercedes-Benz was on my "bucket list" but didn't think it would happen with this trade. The quality of the vehicle, the knowledgeable, low-key assistance of Jerod and the quick assessment of my trade by Blake moved my decision into the passing lane. Since I live out of town, prompt email and phone responses to my questions closed the deal. I opted to finance a portion of the balance because of the very generous perks offered by M-B Financial and Chris flew through the various forms in record time. Compared to my last trading experience, working with Mercedes-Benz of Rochester may have me returning before I should. More

Satisfaction with Mercedes Benz of Rochester Dealership Fast, easy and very enjoyable experience working with Mercedes Benz of Rochester to get the car we wanted. I would recommend anyone to Mercedes Benz o Fast, easy and very enjoyable experience working with Mercedes Benz of Rochester to get the car we wanted. I would recommend anyone to Mercedes Benz of Rochester Dealership. More

Our First Mercedes The best car purchasing experiance I have had. It is very clear from the time you enter the delearship they are focused on customer service. We were h The best car purchasing experiance I have had. It is very clear from the time you enter the delearship they are focused on customer service. We were hesitant to leave our Audi for a Mercedes as we have never owned one but our hesitation was short lived when we put on a few miles. If you have never test rode a Mercedes you are shorting yourself a great ride at a very comparable price to the Audi. More

Excellent Service The service center personnel were friendly and helpful with expert result and excellent at providing extra help explaining features on my new CLA250 . The service center personnel were friendly and helpful with expert result and excellent at providing extra help explaining features on my new CLA250 . . couldn't have been better! More

Smooth transaction We saw the Tahoe we wanted, made a phone call. Amy got back to us in a very timely manner. After thinking about it for a short time we called to clo We saw the Tahoe we wanted, made a phone call. Amy got back to us in a very timely manner. After thinking about it for a short time we called to close the deal. Amy was not available, so AJ stepped in and made it happen, at our convenience. The whole thing went very smooth! We are happy with our purchase. More