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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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November 18, 2020
The service was excellent. Eric Triebull was my advisor and I was so impressed with his professionalism. The rest of the team at MB Rocklin is always willing to help. and I was so impressed with his professionalism. The rest of the team at MB Rocklin is always willing to help. More
by whitestarcon
Verified CustomerEmployees Worked With
Eric Treibull, Michael Dougherty
November 17, 2020
I think you have too many clients. I brought my car in for the 1 year service. My assigned service person was Mike. He wasn't there when I came in and someone rushed through covering. I got a text sayi for the 1 year service. My assigned service person was Mike. He wasn't there when I came in and someone rushed through covering. I got a text saying to contact Mike if I had questions. My texts were never answered. I called and the receptionist told me to come in after 1 pm and my car would be ready. When I got there Mike was still unavailable and my car wasn't ready until almost 2 pm. I never talked to Mike. The service was not as advertised. More
by vinayreddyMD
Employees Worked With
Michael Dougherty
November 17, 2020
MB of Rocklin is always a pleasure. The service professionals are caring and communicative and give you a great overview of what the car needs as well as helping prioritize any work needs. Great e professionals are caring and communicative and give you a great overview of what the car needs as well as helping prioritize any work needs. Great experience every time! More
by FRANCIS_KRALL
Employees Worked With
Scott Parry
November 17, 2020
Great customer service and care. Explained in full detail my concerns no pressure not rushed. I had concerns abou my vehicle parking assist. That was not resolved my concerns no pressure not rushed. I had concerns abou my vehicle parking assist. That was not resolved More
by earliebird162
Employees Worked With
Arthur Rose
November 17, 2020
Your dealership is always a delight to go to. Your well trained staff is very helpful and ready to please. This is a rare experience these days. Keep up the good work. trained staff is very helpful and ready to please. This is a rare experience these days. Keep up the good work. More
by gforsthoff
Employees Worked With
Lisa Brown, Greg Burnett, Bob Hunter
November 13, 2020
I have had the pleasure of working closely with Andrew Ridge. He provided invaluable guidance in respect to ordering a new 2021 S580 which I am very excited about receiving after the first of the year. Ridge. He provided invaluable guidance in respect to ordering a new 2021 S580 which I am very excited about receiving after the first of the year. My husband and I have worked with Andrew over the past 5-6 years and would consider no one else!!! He has also helped friends here on the Monterey Peninsula with obtaining cars from Rocklin MZB. We are thankful for all the effort he puts into the transaction. Thank you Andrew More
by ccchazen0
Employees Worked With
Andrew Ridge above
November 13, 2020
I enjoy dealing with Scott Parry; however, his partner, Wayne, has been condescending, rude, and appears as though I am bothering him by being there or calling. He talks down to me and asks questions as th Wayne, has been condescending, rude, and appears as though I am bothering him by being there or calling. He talks down to me and asks questions as though I am a child and couldn't possibly understand what he is saying. I didn't buy a Mercedes to have to bring it to service three times in the first six months and then be treated as though I am the problem. I should be treated like I own a luxury vehicle that shouldn't have to be brought in for electrical issues and updates before 7,000 miles are on the car. More
by SARAELISE03
Employees Worked With
Wayne Schmid, Scott Parry
