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Mercedes-Benz of Rocklin

Rocklin, CA

3.6
2,998 Reviews

4747 Granite Dr

Rocklin, CA

95677

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Showing 2,998 reviews

November 12, 2020

Zac and Casey are absolutely the BEST! They make MERCEDES EVERYTHING! I will only buy my Mercedes from Zac and Casey! There expertise, knowledge and honesty makes them not only who they are as individuals bu More

by Tricia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Will, Casey Shears
November 12, 2020

FAiled to do recall work to my satisfaction. Basically just got credited for doing no work. Couldn’t even give me an estimate for my check engine light on and even fix my passenger headlight. I even had t More

by JTECHHERO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Dougherty
Dec 03, 2020 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We're sorry to hear your experience with us was anything less than satisfactory. If you would like to discuss your experience with us, please contact our service manager at 916.567.5100. Thank you

November 12, 2020

Horrible customer service... had problems with an alignment that didn’t hold after 2 months so we came back. Treated like it was our fault- More

by Jingo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne Schmid
Dec 03, 2020 -

Mercedes-Benz of Rocklin responded

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November 12, 2020

My car wouldn’t stare so I had it towed to the dealership for repairs. According to the service department it was fixed. The next day it wouldn’t start again so I had it towed again and this time the correct More

by QUIGGLE.JOHN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
November 12, 2020

All personnel encountered were professional, pleasant and knowledgeable! Pleasant, clean surroundings and courteous staff from the initial greeting to the end process - much needed in 2020! More

by Gloria
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
November 11, 2020

Eric updates us on the progress of our service. I dropped off the car and i was in my way out after. Uber service was also set up More

by GEMTRIX2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Treibull
November 10, 2020

Extremely impressed with the level of service I receive from this dealership. Eric T. goes above and beyond for us, and we feel fortunate to have this dealership so close to home. Thank you! More

by ADAM KHAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Treibull
November 10, 2020

Outstanding service consistently delivered by friendly and professional team. They diagnosed a complex fuel system sensor failure and conducted the repair quickly resulting in no further issues. I’m very More

by WillinRsvle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dougherty
November 08, 2020

Everyone in the service department is so friendly and helpful. They answered every question I had when I asked for. I love Rocklin Mercedes-Benz. More

by payg2826
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Dougherty
November 08, 2020

Mercedes-Benz of Rocklin is truly an outstanding dealership and service facility. My service advisor is always thorough and knowledgeable in his analysis of any concerns that I have. The Service D More

by Dean and Patrice
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Treibull
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