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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,998 reviews
November 08, 2020
finest dealership ive ever had the pleasure of dealing with.Friendly, courteous staff....clean and classy environment...makes you feel like the brand it is !! with.Friendly, courteous staff....clean and classy environment...makes you feel like the brand it is !! More
by COSME.BEITIA
Verified CustomerEmployees Worked With
Mike Moreno, Wayne Schmid, Greg Burnett, Natalie Leatherman
November 07, 2020
A manager was the first to see us and made us feel unwelcome to the dealership with his greeting, not asking names, and suggesting we were there to buy a used car rather than asking. After ditching th unwelcome to the dealership with his greeting, not asking names, and suggesting we were there to buy a used car rather than asking. After ditching this awful manager, we were greeted by a nicer manager that helped us out and guided us to a salesperson. I told him exactly what I was looking for and he kept suggesting other things, then put us in his office and tried to sell us a car immediately. We told him we want to compare cars outside so he took us there. He had no idea what he was talking about! I knew more about the cars I was looking at than the salesman, and he kept saying untrue things about the cars. On top of that, to compare interiors of cars he used a $130k GLE AMG compared to a base model GLC300. These models are 80k apart in price and not remotely what I told the salesman I was lookiny for. Ridiculous service when you are spending around 80k on a car. Won't be buying a Mercedes or coming back to this dealership. Utterly ridiculous. More
by Ryan
Employees Worked With
Other employee unknown, Casey Shears
November 07, 2020
I really appreciate how quickly they respond to my concerns. The service team is always so nice and personable when I arrive. My questions are always answered thoroughly and honestly. concerns. The service team is always so nice and personable when I arrive. My questions are always answered thoroughly and honestly. More
by cakisco
Employees Worked With
Eric Treibull
November 07, 2020
Great communication, they kept me informed throughout the process. Also allowed to pay remotely via web service. Best service dealership in Sacramento area, definitely will recommend process. Also allowed to pay remotely via web service. Best service dealership in Sacramento area, definitely will recommend More
by MARINA.KOMAR
Employees Worked With
Eric Treibull
November 07, 2020
Experienced great service and communication was top notch. Really like Mercedes Rocklin Service Center. Checking out was always a breeze as well never a long wait. notch. Really like Mercedes Rocklin Service Center. Checking out was always a breeze as well never a long wait. More
by mimijeanlee
Employees Worked With
Eric Treibull
November 07, 2020
Great service, thank you! Service communication is excellent. Timeliness of work is in time. Quality of work is excellent. Car always returned clean. Facilities are comfortable. excellent. Timeliness of work is in time. Quality of work is excellent. Car always returned clean. Facilities are comfortable. More
by CHRIS
Employees Worked With
Wayne Schmid
November 06, 2020
The customer service is excellent, professional and friendly. Dealership inside is clean and modern very spacious. Whole buying experience was very easy and quite quick. friendly. Dealership inside is clean and modern very spacious. Whole buying experience was very easy and quite quick. More
by Nalini
Employees Worked With
Arthur Rose
November 06, 2020
Scott Parry did a good job coordinating this MBZ extended warranty service. I appreciate the timely communication he provided on my car. A little disappointed that the service staff did not address a burne warranty service. I appreciate the timely communication he provided on my car. A little disappointed that the service staff did not address a burned out parking lamp on the car. The message about the bulb comes up every time the car is started. I'll just have to make a trip to another shop to get this done. More
by gailoverhouse
Employees Worked With
Scott Parry
November 06, 2020
Great service. Justin Watts does his best. He is very knowlegable and willing to help customers with their needs. Very clean and nice looking modern style dealership. It is really about "The best or Not knowlegable and willing to help customers with their needs. Very clean and nice looking modern style dealership. It is really about "The best or Nothing"! More
by sserhiyk
Employees Worked With
Justin Watts, Casey Sepulveda
November 06, 2020
I have dealt with Scott Perry ever since we bought our car. It is great to have one person that knows your car and you. Always answers questions and explains the what, why and reasons for service requir car. It is great to have one person that knows your car and you. Always answers questions and explains the what, why and reasons for service required. I can call with a question and he always calls back. More
by blapplegators
Employees Worked With
Scott Parry
