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Mercedes-Benz of Rocklin
Rocklin, CA
3,491 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,491 reviews
July 17, 2021
Very good service. Casey was very professional. This is a long drive for me and it was nice to be able to get this completed in the morning on my way to the airport. long drive for me and it was nice to be able to get this completed in the morning on my way to the airport. More
by gasharp55
Verified CustomerEmployees Worked With
Casey Shears, Ryan Ross, Jeff Venegas
July 16, 2021
Great service. Quick. Expensive. Took a long time to get recall work scheduled. Helpful staff. Able to get a longer car. They tried to upsell a oil change at very high cost. We declined. recall work scheduled. Helpful staff. Able to get a longer car. They tried to upsell a oil change at very high cost. We declined. More
by JULIDIVE
Employees Worked With
Wayne Schmid
July 16, 2021
Timely check in process. Good communication once service completed. Smooth check out. Car wash was a nice bonus. Miss the ice tea and snacks in the waiting area. completed. Smooth check out. Car wash was a nice bonus. Miss the ice tea and snacks in the waiting area. More
by jpdeatherage
Employees Worked With
Michael Gallagher
July 16, 2021
Wayne is by far the best service advisor hands down. He provided the best customer service I have EVER experienced at a dealership! We cannot thank him enough! provided the best customer service I have EVER experienced at a dealership! We cannot thank him enough! More
by s_morris1027
Employees Worked With
Wayne Schmid
July 15, 2021
I ordered a replacement key for my vehicle and couldn’t be happier The parts department was efficient, courteous and explained everything It was an easy process be happier The parts department was efficient, courteous and explained everything It was an easy process More
by HARVEY3823
Employees Worked With
Parts Department
July 15, 2021
Its great place very friendly but to put all different tires is a little :( i called to change them and guess what still waiting and driving all different looking tires tires is a little :( i called to change them and guess what still waiting and driving all different looking tires More
by estrada99_99
Employees Worked With
Alex Sepulveda
July 15, 2021
Wonderful service‼️ I’m lucky to have Gregg as my service manager🤣 He has been my service manager for years and I have come to depend on his honesty and good counsel in recommending the service needs of my manager🤣 He has been my service manager for years and I have come to depend on his honesty and good counsel in recommending the service needs of my GLK 350, as well as my previous cars with you👍🏻 Please extend my gratitude for his superior customer service and knowledge regarding the best care for miles of enjoyment with Mercedes‼️‼️‼️ More
by janhf
Employees Worked With
Greg Burnett
July 15, 2021
I love going to the Mercedes Benz of rocklin, they are Always very helpful and friendly. Michael did a great job taking care of try service Always very helpful and friendly. Michael did a great job taking care of try service More
by HIBAMICHELLE
Employees Worked With
Tony Alexan, Michael Gallagher
