Back

Mercedes-Benz of Rocklin

Rocklin, CA

3.6
2,998 Reviews

4747 Granite Dr

Rocklin, CA

95677

Directions

By Type

Showing 2,998 reviews

October 22, 2020

Fantastic! Great place with great people. I couldn’t get a loan at another dealer and came here and they got me in an awesome Benz at the same price I wanted to pay! More

by kallgood05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Cornell
October 22, 2020

Awesome follow through and everything working perfectly. We had a few things not working properly and a few recalls. All working great and all recalls complete More

by pdsharkey
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
October 21, 2020

Greg is the best. My Sprinter/RV was in fora recall on Greg is the best. My Sprinter/RV was in for a recall on the airbags but the van was given an inspection and service to make sure it was ready for a More

by pcolombo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
October 21, 2020

It was good overall, as experienced car buyer For many years and currently owner 3 other different branands I wasn't happy about the sale rep keeps on saying manager has to make the decision, I know thats More

by priyam22kg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Shears
October 17, 2020

5* DealershipBest Service Department in Sacramento 5* Dealership Best Service Department in Sacramento Professional sales & customer service departments as well. Wayne Schmid is the best service re More

by KEITH.L.WILLIAMS1911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Schmid
October 17, 2020

Hands down best car buying experience! Purchased a car without going to the dealership. Peter Alexan did an excellent job conveying all details about the car and process. He was on point with everything a More

by Angelarodriguez88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Alexan
October 17, 2020

We brought two of our vehicles in for window tint. The first was the CLA. When I got it back, it was covered in the liquid used for the windows, I’m still finding spots inside the car. On the up side, t More

by ashbyj43
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Parry
October 17, 2020

Well when they bright my car to me and handed my car key back my keychain was only half there. I didn’t say anything so my fault because it was old. But would of been nice if someone had said it had been br More

by REGINAM_48
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Parry
October 17, 2020

Dealership sold me a vehicle without a secure title which is illegal and now is avoiding any form of resolution in the matter. Buyer beware! More

by JMA69
Customer Service
Recommend Dealer
No
Employees Worked With
Andrew Ridge, Justin Watts, Mark Cornell
Oct 19, 2020 -

Mercedes-Benz of Rocklin responded

Please contact our Sales Manger, Justin Watts at 888,487.0370. He would like to discuss your concerns. Thank you- Mercedes Benz of Rocklin Sales

October 17, 2020

They never pick up the phone for the service center and they just tell you to book it yourself online. The waiting area is crowded and some people pull their mask down and wear it like a chin diaper which More

by Achk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eric Treibull
Oct 22, 2020 -

Mercedes-Benz of Rocklin responded

Thank you for your feedback. The health and safety of our customers and staff is our priority. We have instructed our team to follow all guidelines set by local health authorities, including mask wearing, sanitizing all work areas, plastic shields in front of desks, and asking any employee to stay home if they are not feeling well. We apologize that your experience was not satisfactory and will use your feedback as a reminder to our team. We appreciate your business and hope we have the opportunity to help you in the future.

...
106
...