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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,998 reviews
October 16, 2020
Been a loyal MB customer for 25 years. My last purchase on August 31 has been a train wreck. Vic Maharaja could not produce the second key for over a month despite multiple promises. Took a personal call on August 31 has been a train wreck. Vic Maharaja could not produce the second key for over a month despite multiple promises. Took a personal call to Justin Watts to solve the problem. My opinion, don’t deal with Viv More
by rjoneltc
Verified CustomerEmployees Worked With
Vic Maharaj, Justin Watts
October 16, 2020
Everyone was extremely professional and kind. Very appreciative that paperwork took minimal time. Definitely happy with Rocklin Mercedes. Glad I traveled out of my area to Rocklin. appreciative that paperwork took minimal time. Definitely happy with Rocklin Mercedes. Glad I traveled out of my area to Rocklin. More
by mclvig
Employees Worked With
Michael Dougherty
October 16, 2020
Excellent Customer Service, Mike Dougherty makes you feel like family . You call to make an appointment and he ready for you when you arrive with a smile. like family . You call to make an appointment and he ready for you when you arrive with a smile. More
by wjmvet
Employees Worked With
Michael Dougherty
October 15, 2020
Long wait both dropping off and picking up vehicle. Took over a week for part to come in for repair. Both time my tires were under inflated setting off tire alarm. over a week for part to come in for repair. Both time my tires were under inflated setting off tire alarm. More
by ERIC.EUREN
Employees Worked With
Scott Parry
October 15, 2020
Very efficient and fast. Left car in morning with a 6 hour time out. Called in 3.5 and said it was done. Went to dealership, payed and picked up car and left. hour time out. Called in 3.5 and said it was done. Went to dealership, payed and picked up car and left. More
by jcbenson2
Employees Worked With
Scott Parry
October 14, 2020
Sales experience was not a positive one. I expected a higher competency level and communication skill dealing with MB sales reminded me of dealing with used car sales BS. I leased multiple vehicles in t higher competency level and communication skill dealing with MB sales reminded me of dealing with used car sales BS. I leased multiple vehicles in the past and currently there are 7 car leases associated with my Company. I will probably continue using the MB product and I will shop elsewhere. I am not a dedicated customer to the Rocklin MB dealer. More
by zaid1
Employees Worked With
Vic Maharaj 3 star, Vic Maharaj, Justin Watts
October 13, 2020
Your service people stepped up to the plate and helped us because we could not bring the car in for service. They took care of it. Thanks, Judy Groom because we could not bring the car in for service. They took care of it. Thanks, Judy Groom More
by judy25
Employees Worked With
Scott Parry
October 13, 2020
As always, another great service experience. Mike always takes care of my car and makes sure it gets whatever it needs to be "Mercedes reliable." takes care of my car and makes sure it gets whatever it needs to be "Mercedes reliable." More
by Bobtopia
Employees Worked With
Michael Dougherty
October 13, 2020
My sales person Mark is a wonderful personal. He actually cared to get my business keep my business and make the process acceptable. I dislike going through dealerships. Andrew handled the finan actually cared to get my business keep my business and make the process acceptable. I dislike going through dealerships. Andrew handled the financing with ease. Both men portray the best of the best. More
by eskimotlk
Employees Worked With
Andrew Ridge, Mark Cornell
October 12, 2020
Last 2 services were supposed to take 2 hours, i didn't get my car back until the next day. Good thing i didn't wait, i even called to get a status i was told service was very busy. I stopped in approximat get my car back until the next day. Good thing i didn't wait, i even called to get a status i was told service was very busy. I stopped in approximately 2 months ago to get a new tire Michael Dougherty came out and looked at the damage and said he would go get me a price 20 minutes later i noticed he was writing up service with a customer, never did get a price, went to America tires. Michael was also my service writer both times. I would prefer not to work with him. Please send further inquires to Larry Simmons not Christie. Thank you. By the way I think your mechanics are second to none. More
by simmons.larry
Employees Worked With
Michael Dougherty
