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Mercedes-Benz of Rocklin
Rocklin, CA
3,442 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,442 reviews
June 20, 2021
The sales manager Ron Phillips and his team were very experienced and knowledgeable about my new 2021 E63s, making the purchase quick and easy. In addition, they helped me understand the full potential o experienced and knowledgeable about my new 2021 E63s, making the purchase quick and easy. In addition, they helped me understand the full potential of this remarkable vehicle. Thank you Mercedes-Benz of Rocklin! More
by Sean Freitas
Verified CustomerEmployees Worked With
Wayne Schmid, Ronnie Phillips, Ryan Ross
June 20, 2021
Greg was very helpful and assisted in getting me a loaner car. Everyone is friendly and supportive. There is indoor and outdoor seating. The cashier was friendly at checkout. car. Everyone is friendly and supportive. There is indoor and outdoor seating. The cashier was friendly at checkout. More
by fsmith100
Employees Worked With
Greg Burnett
June 20, 2021
We visit there first time for new vehicle; They have great excellent customer service which made any customer satisfied and happy. it was great experience with new car and wonderful service provided By great excellent customer service which made any customer satisfied and happy. it was great experience with new car and wonderful service provided By Mercedes- benz of Rocklin. More
by Charankamal Singh Chana
Employees Worked With
Michael Dougherty, Ryan Ross
June 20, 2021
Always great service at Mercedes Benz friendly and great Always great service at Mercedes Benz friendly and great communications with me regarding what was going on with my car when I would be able to come Always great service at Mercedes Benz friendly and great communications with me regarding what was going on with my car when I would be able to come and get it. Loaner car was great, loved driving it. All personnel I came in contact with We’re friendly and helpful. More
by sbarak1
Employees Worked With
Michael Gallagher
June 20, 2021
Nice dealership.Car returned on time. Cashier was least friendly but efficient. Wish they offered hand wash per Mercedes instructions. Plastic cover left on steering wheel and factory settings restored :(. friendly but efficient. Wish they offered hand wash per Mercedes instructions. Plastic cover left on steering wheel and factory settings restored :(. More
by karen.strickland
Employees Worked With
Michael Gallagher
June 19, 2021
I aways enjoy bringing my vehicle in, the people are great and treat me and my vehicle well. Never have had any issues that were not resolved. great and treat me and my vehicle well. Never have had any issues that were not resolved. More
by larry.taylor
Employees Worked With
Wayne Schmid
June 19, 2021
I was out 'kicking tires' to see what type of SUV I might be interested in. While walking the lot.....Art Rose walked out and asked if he might be of assistance. The entire purchase process was low key, no p be interested in. While walking the lot.....Art Rose walked out and asked if he might be of assistance. The entire purchase process was low key, no pressure and pleasant. More
by ronrichey
Employees Worked With
Arthur Rose, Chris Littlefield
June 19, 2021
This is a wonderful dealership in customer service and being thorough with repairs, ordering items you need... Attentive to your thoughts and needs.. truly listening to clients and follow thru! Thanks guy being thorough with repairs, ordering items you need... Attentive to your thoughts and needs.. truly listening to clients and follow thru! Thanks guys! More
by candicestedman
Employees Worked With
Mike Moreno, Eric Treibull
June 19, 2021
Excellent service, and Bob and his team go out of their way to insure customers are satisfied. Bought my 7 Metcedes there, and will continue the patronage. way to insure customers are satisfied. Bought my 7 Metcedes there, and will continue the patronage. More
by owaidat
Employees Worked With
Greg Burnett
