Mercedes-Benz of Rocklin

Wayne S. and his team at Mercedes in Rocklin are professional, helpful and thorough. Because of them I am a committed ongoing customer. Thank you! professional, helpful and thorough. Because of them I am a committed ongoing customer. Thank you! More

Great experience. Wayne was super helpful! I appreciated the shuttle service to and from after finding out my service would be a little longer than anticipated. the shuttle service to and from after finding out my service would be a little longer than anticipated. More

Great customer service. I felt cared about and service response was quick and thorough. Many friendly staff working there. A pleasure and delightful experience. Will return!!! response was quick and thorough. Many friendly staff working there. A pleasure and delightful experience. Will return!!! More

Service Department Advisor Scott Parry was excellent in explaining the service needed and the additional maintenance contract that we requested. The loaner car was ready and the communication during the s explaining the service needed and the additional maintenance contract that we requested. The loaner car was ready and the communication during the service was excellent. More

Vic Maharaj and Jason Garbe are amazing, they make you feel welcome . Good customer service ! I had a great experience with this dealership. Awesome place feel welcome . Good customer service ! I had a great experience with this dealership. Awesome place More

Wayne is awesome. He is the reason I drive the car I drive. It's about the service. He goes above and beyond the call of duty to make things work for my schedule and lifestyle. drive. It's about the service. He goes above and beyond the call of duty to make things work for my schedule and lifestyle. More

Every staff member I encountered at the dealership was extremely helpful and courteous. The waiting room was clean and comfortable. The service was completed in a timely manner. extremely helpful and courteous. The waiting room was clean and comfortable. The service was completed in a timely manner. More

Considerate of my time. Nice/clean waiting areas. Considerate of my time. Nice/clean waiting areas. All employees———professional ———good follow up from both sales and service departments. Considerate of my time. Nice/clean waiting areas. All employees———professional ———good follow up from both sales and service departments. Customer Service is the key for this dealership More

Watch out for hidden costs added in and buried in your lease. Make sure your not stuck (30 days later) making payments that credit your old lease close out and that are not applied to the new lease, and lease. Make sure your not stuck (30 days later) making payments that credit your old lease close out and that are not applied to the new lease, and still get a tiny little line charge for 2-3k to close our your turned in car. Good luck chasing them down, getting the story from finance and then trying to reconcile with the dealer. Good luck having them acting on anything or communicating back to you. Good luck.... I didn't think I'd get burned by all this. I should have been more cautious. Frustrated and disappointed to have to deal with the sneaky sales xxxxxxxx. More