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Mercedes-Benz of Rocklin
Rocklin, CA
3,491 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,491 reviews
March 31, 2021
Every things were fine Service expert review all Every things were fine Service expert review all services required And recommended for that day I was there I am satisfied for quick action and Every things were fine Service expert review all services required And recommended for that day I was there I am satisfied for quick action and respect I received More
by MOHAMMADSRAZAVI
Verified CustomerEmployees Worked With
Wayne Schmid
March 31, 2021
The experience was good. There were some paperwork The experience was good. There were some paperwork challenges in the process. I have yet to receive registration from the state, but one can expec The experience was good. There were some paperwork challenges in the process. I have yet to receive registration from the state, but one can expect delays during this time More
by ekavan
Employees Worked With
Andrew Ridge, Jeff Venegas
March 31, 2021
Very good service. Very quick diagnosis of issue and was able to fix. I should have been advised that I don't really need the clutch fluid flush able to fix. I should have been advised that I don't really need the clutch fluid flush More
by Amador Raga
Employees Worked With
Greg Burnett
March 28, 2021
Greg, our Sprinter repair person is excellent. Is always helpful in troubleshooting, and very pleasant to communicate with. Highly recommend Greg for all Sprinter issues helpful in troubleshooting, and very pleasant to communicate with. Highly recommend Greg for all Sprinter issues More
by SUSAN8945
Employees Worked With
Greg, Greg Burnett
March 28, 2021
Greg and staff in the service department are very attentive and make every effort to get the repair work completed properly. I can depend on their service. attentive and make every effort to get the repair work completed properly. I can depend on their service. More
by JESUSLOVESYOU2
Employees Worked With
Greg Burnett
March 26, 2021
Always pleased with the professionalism and kindness we get at MBZ Rocklin, and quality of service. Service advisors listen and try to address your concern. Thank you! get at MBZ Rocklin, and quality of service. Service advisors listen and try to address your concern. Thank you! More
by PickyBuyer
Employees Worked With
Scott Parry
March 26, 2021
Mercedes-Benz of Rocklin is everything that one would expect from a high-end car dealership. Tony was delightful to work with; he kept me informed throughout the entire process of purchasing my vehicle. expect from a high-end car dealership. Tony was delightful to work with; he kept me informed throughout the entire process of purchasing my vehicle. Even after the sale, I contacted him and he was promptly available to answer additional questions I had about my car. I would highly recommend Mercedes of Rocklin for the purchase or lease of any fine vehicle. More
by geda07
Employees Worked With
Tony Alexan
March 25, 2021
I have a CPO 2018 S560. It has a cracked rim, and although it has run flat tires which should prevent any damage to the rim, they are blaming me and will not repair it under wither the factor of CPO although it has run flat tires which should prevent any damage to the rim, they are blaming me and will not repair it under wither the factor of CPO extended warranty. They never removed the tire or looked at it, just when I told them a tire shop said the rim was defective, they blamed me. I had a previous Mercedes which I stopped taking to Mercedes Benz of Rocklin once it was out fo warranty due to bad customer service and my first experience again with a new car, and also I get bad customer service. More
by Michael S
Employees Worked With
Wayne Schmid
March 25, 2021
Excellent service and great customer customer care!! You are the best!! Great care given n will come back to have more work done!! Outstanding and great!!🤙☝️☝️☝️ are the best!! Great care given n will come back to have more work done!! Outstanding and great!!🤙☝️☝️☝️ More
by ROCKLINKRIS
Employees Worked With
Scott Parry
March 25, 2021
Best customer service ever hands down if I have any questions now you can text not just call or go in ...so amazing and accommodating if your a busy person like me they work around your schedule which questions now you can text not just call or go in ...so amazing and accommodating if your a busy person like me they work around your schedule which I love More
by nataliegood
Employees Worked With
Wayne Schmid
