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Mercedes-Benz of Rocklin
Rocklin, CA
3,491 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,491 reviews
March 25, 2021
Vic is knowledgeable, friendly and helpful!!! I would definitely recommend him to all my family and friends in the future. I look forward to my relationship with Mercedes. definitely recommend him to all my family and friends in the future. I look forward to my relationship with Mercedes. More
by sporterauger
Verified CustomerEmployees Worked With
Vic Maharaj
March 23, 2021
When I arrived to pick up my vehicle, the staff could not find my keys. It took three visits to the cashier over a 45 minute period before they finally omitted what the issue was. It took another 30 minutes find my keys. It took three visits to the cashier over a 45 minute period before they finally omitted what the issue was. It took another 30 minutes and a visit with managment before a courtesy vehicle was offered up. When MB found the keys on Monday, they did drive my vehicle to our home and picked up the courtesy vehicle. More
by Jon
Employees Worked With
Greg Burnett
March 19, 2021
Peter was amazing. He walked us through every step and made sure we had a complete understanding of the service area and appointment procedures. Everyone that we spoke with was very friendly and professio made sure we had a complete understanding of the service area and appointment procedures. Everyone that we spoke with was very friendly and professional. More
by cg12931
Employees Worked With
Peter Alexan
March 19, 2021
I very happy with the service I receive at MB of Rocklin. The service department has been very nice to work with. Easy to make an appointment. Good communication. Friendly. The service department has been very nice to work with. Easy to make an appointment. Good communication. Friendly. More
by brucelofgren
Employees Worked With
Eric Treibull
March 18, 2021
The service department is always great to work with. All the advisers are friendly/courteous. We had prepaid maintenance and they worked out the schedule to get us the rotation to maximize our package. the advisers are friendly/courteous. We had prepaid maintenance and they worked out the schedule to get us the rotation to maximize our package. More
by GEORGE.TWADDELL
Employees Worked With
Wayne Schmid, Greg Burnett, Eric Treibull
March 16, 2021
Casey went above and beyond to get us the vehicle exactly as we wanted. He spent time with use when we picked it up to make sure we were comfortable, and followed up afterward. He was great to work with. as we wanted. He spent time with use when we picked it up to make sure we were comfortable, and followed up afterward. He was great to work with. More
by guiness0
Employees Worked With
Casey Shears
March 15, 2021
Not great communication.Didn't know it was going to be Not great communication. Didn't know it was going to be overnight till I got there. Based on the all the customers that were lined up it was obvious Not great communication. Didn't know it was going to be overnight till I got there. Based on the all the customers that were lined up it was obvious that you had over scheduled your appointments. Had a couple of minor issues that I never got feedback on. More
by richdisman
Employees Worked With
Eric Treibull
