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Mercedes-Benz of Rocklin

Rocklin, CA

4.5
3,491 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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4747 Granite Dr

Rocklin, CA

95677

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Showing 3,491 reviews

February 23, 2021

I had a great experience with the Rocklin crew. My daughter bought a car here and thought they were great, fun and professional. Def will be keeping Mercedes in the family. More

by rhodespackaging
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew was my finance guy. He was great and very helpful. Could not say more great things. Thank you Andrew for all your help. , Michael Jackson, Jonathan Reyes
Feb 24, 2021 -

Mercedes-Benz of Rocklin responded

We're happy to hear we earned a 5 star review! We think of our clients as part of the Mercedes Benz of Rocklin family and we look forward to helping you again in the future.

February 18, 2021

Everyone I met was genuinely interested in my interests and satisfaction. The salespeople and service department both left me feeling that I can depend on them to provide excellent service. More

by Lou Schmidt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Garbe
Feb 22, 2021 -

Mercedes-Benz of Rocklin responded

Our goal is your complete satisfaction. Thanks for letting us know Jason and our team earned a 5 star review~

February 18, 2021

Michael was fantastic, personable, & attentive, & knowledgeable. Rocklin MB was able to find me the GLE I was looking for with the specifications I wanted. Thank you! More

by carleesestric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Jackson
Feb 22, 2021 -

Mercedes-Benz of Rocklin responded

We appreciate your business and hope you're enjoying your beautiful new Mercedes Benz!

February 18, 2021

First ever online purchase of a vehicle. Residing in Southern California and the dealership/vehicle was in Northern California, I was extremely apprehensive. Bottom line, the entire transaction went qui More

by robertsperlman
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Alexan, Ryan Ross
Feb 18, 2021 -

Mercedes-Benz of Rocklin responded

Thanks for letting us know our sales team earned a 5 star review!

February 17, 2021

I have one of those older models that I just can't seem to part with. They keep my classic purring like a kitten. "Two Circle Snaps!!!" More

by Wm. Spencer
Recommend Dealer
Yes
Employees Worked With
Michael Dougherty
Feb 18, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for taking the time to recognize Mike and our team with a 5 star review!

February 17, 2021

Excellent service, friendly explain understanding all full details, shuttle fast pick up and drop off to work and pick up at work after finish the job done, thank you Greg Bernet you’re the best. More

by CHINAVILLAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Feb 18, 2021 -

Mercedes-Benz of Rocklin responded

We're lucky to have Greg and an awesome service team. Thank you for the great review!

February 17, 2021

This is not the level of service that I was expecting from MB as an organization. I was disappointed to say the least and will not plan on buying another vehicle from this location again. More

by emen12
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Casey Shears, Ryan Ross
Feb 18, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We're sorry to hear your visit to our dealership was not up to our usual high standard. We would be interested in getting more information regarding your experience. If you would like to contact our general sales manager, Justin, he would be happy to speak with you and can be reached at 916.567.4300.

Feb 22, 2021 -

emen12 responded

I would love an opportunity to speak with Justin. I tried calling the number twice today (I selected the sales department both times) and both times I was forwarded to a voicemail-box. Please advise on a number that I can call that will be answered and I will gladly take more time out of my day to reach out to MB to discuss my experiences this far.

Feb 23, 2021 -

Mercedes-Benz of Rocklin responded

I'm sorry you weren't able to reach Justin. Monday is his day off. If you would like to send me your contact information I would be happy to have him contact you. Or you can email him directly at jwatts@vonhousen.com.

February 17, 2021

I had excellent service from Mr Michael Jackson ( for the second time ); couldn’t have been more helpful or understanding of what I have been looking for again ( he was a huge help in my vehicle before my ne More

by dmartinez856
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Hunter, Michael Jackson
Feb 18, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the feedback. We're lucky to have Michael and a great sales team. We appreciate your business and hope you're enjoying your beautiful, new Mercedes Benz!

February 17, 2021

Staff at this dealership is always helpful, kind and they have a way of making you feel so special. They get a five star rating in my book! More

by JUSTFURACE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
Feb 18, 2021 -

Mercedes-Benz of Rocklin responded

Thank you for the 5 star review!

February 17, 2021

Ron our car salesperson was friendly and informative. We would have preferred a bit less pressure to buy, but all in all it was a positive experience More

by penelopendrsn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronnie Phillips
Feb 18, 2021 -

Mercedes-Benz of Rocklin responded

Thank you fore the feedback. We appreciate your business. Please let us know if anything comes up we can help you with~

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