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Mercedes-Benz of Rocklin
Rocklin, CA
3,491 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,491 reviews
February 17, 2021
Professional efficient and timely. Wayne is always easy to work with and listens. His knowledge is always wise with recommendations for excellent solutions. This gives me confidence working with him! to work with and listens. His knowledge is always wise with recommendations for excellent solutions. This gives me confidence working with him! More
by dpkaufman2
Verified CustomerEmployees Worked With
Wayne Schmid
February 12, 2021
Art Rose listened and helped us negotiate our purchase. Thank you for the timely delivery of the vehicle! Look forward to seeing you at the end of the year. Thank you for the timely delivery of the vehicle! Look forward to seeing you at the end of the year. More
by rmdeol
Employees Worked With
Arthur Rose
February 11, 2021
Enjoyed working with Casey Shears. Casey created a painless buying experience and addressed any issues I had concerning the car, However, worse customer service experience with Wayne Schmid in the painless buying experience and addressed any issues I had concerning the car, However, worse customer service experience with Wayne Schmid in the Service Department. I've requested to be assigned to a different consultant for future appointments. More
by robert0512
Employees Worked With
Zach in Finance?, Wayne Schmid, Casey Shears, Chris Littlefield
February 08, 2021
Despite an unforeseen bump in the road, Justin rectified an unpleasant occurrence. He forthwith took ownership and it was resolved amicably.Jack came to my house and programmed my gate and garage doors. He an unpleasant occurrence. He forthwith took ownership and it was resolved amicably.Jack came to my house and programmed my gate and garage doors. He was knowledgable and patient in explaining the intricacies of this tech heavy car. I can now enjoy driving the car without trepidation. Thank you! More
by Doc
Employees Worked With
Jack Gollos, Justin Watts
February 04, 2021
Great experience, no pressure at all. Indeed, Peter Alexan was great very helpful in explaining all the features to my wife and she loves the car. Alexan was great very helpful in explaining all the features to my wife and she loves the car. More
by jpaul4
Employees Worked With
Peter Alexan
February 04, 2021
Great experience!Peter Alexan was very helpful and Great experience! Peter Alexan was very helpful and responded the texts/emails promptly. I didn't have to go to the dealership. Everything was done s Great experience! Peter Alexan was very helpful and responded the texts/emails promptly. I didn't have to go to the dealership. Everything was done smoothly and the car was delivered next day. Thank you More
by NR
Employees Worked With
Peter Alexan
February 04, 2021
I relocated from Southern California, where I had a twenty year relationship with a wonderful dealership. I am very pleased to know I can depend on MB Rocklin twenty year relationship with a wonderful dealership. I am very pleased to know I can depend on MB Rocklin More
by paulmcgo
Employees Worked With
Scott Parry
February 03, 2021
Very easy and pleasant to work with....nice lounge area area while waiting for paper work to be completed....good follow up after sale completion... area while waiting for paper work to be completed....good follow up after sale completion... More
by Don
Employees Worked With
Andrew Ridge, Arthur Rose, Ted Mavritsakis, Scott Parry
February 02, 2021
Wayne, my service man is always great. I spoke to Mark briefly before my Uber driver was there. I have spoke to him on prior visits, but not ready to replace my slk since you are no longer making them. briefly before my Uber driver was there. I have spoke to him on prior visits, but not ready to replace my slk since you are no longer making them. I would definitely contact him if I were ready. More
by JANMARYK
Employees Worked With
Lisa Brown, Wayne Schmid, Mark Cornell
