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Mercedes-Benz of Rocklin
Rocklin, CA
3,491 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,491 reviews
February 02, 2021
The customer service and professionalism of my service advisor Michael is the consummate professional. Always returns phone calls and keeps you informed on the progress of your vehicle advisor Michael is the consummate professional. Always returns phone calls and keeps you informed on the progress of your vehicle More
by Trofast1978
Verified CustomerEmployees Worked With
Michael Dougherty
February 02, 2021
Great communication from service dept. It took a day longer to repair a module in steering wheel under warranty due to parts not being in stock and order being slow. But overall great service. longer to repair a module in steering wheel under warranty due to parts not being in stock and order being slow. But overall great service. More
by SNMBOYD
Employees Worked With
Michael Dougherty
February 02, 2021
Wayne Schmid is one of the finest maintenance supervisors I’ve ever worked with and deserves every accolade. His professionalism and knowledge is beyond reproach! I’ve ever worked with and deserves every accolade. His professionalism and knowledge is beyond reproach! More
by bell5
Employees Worked With
Wayne Schmid
February 02, 2021
Service was good, i came to pick up my car and cashier was not properly wearing mask. Service results were not discussed with me but what i read on paper work looked reasonable. was not properly wearing mask. Service results were not discussed with me but what i read on paper work looked reasonable. More
by dougmosk
Employees Worked With
Eric Treibull
February 02, 2021
From pulling car into Service Center to pick up you are treated like a VIP. Mercedes Benz-Rocklin has spoiled me to the extent that I dread taking one of our other cars to the appropriate service departme treated like a VIP. Mercedes Benz-Rocklin has spoiled me to the extent that I dread taking one of our other cars to the appropriate service departments. More
by JULIE38
Employees Worked With
Michael Dougherty, Scott Parry
February 02, 2021
Very unsatisfactory customer service. Was lied to about how severe the maintenance on my car was. Was quoted for scheduled maintenance and was up charged .l how severe the maintenance on my car was. Was quoted for scheduled maintenance and was up charged .l More
by coreywillis70
Employees Worked With
Eric Treibull
February 02, 2021
Eric is the best. Even goes above and beyond after job completed. Service great and nice to drive home my nice clean Mercedes exactly when promised with no surprises. completed. Service great and nice to drive home my nice clean Mercedes exactly when promised with no surprises. More
by SKMOREA711
Employees Worked With
Eric Treibull
February 02, 2021
Service is always great. Staff is always professional and pleasant to work with. I will most likely always have a Mercedes. Love my vehicle and the service. pleasant to work with. I will most likely always have a Mercedes. Love my vehicle and the service. More
by jeriesemion
Employees Worked With
Michael Dougherty
February 02, 2021
Great experience as always at MB of Rocklin. I come down from Chico because of the far superior service I receive. Michael Dougherty was my service writer, he was very helpful and knowledgeable! from Chico because of the far superior service I receive. Michael Dougherty was my service writer, he was very helpful and knowledgeable! More
by amhale
Employees Worked With
Michael Dougherty
February 02, 2021
Ted. It was a pleasure working with you. As you know I have bought several cars from you over the years. All good. A job well done . Thanks again for making it possible. Irwin have bought several cars from you over the years. All good. A job well done . Thanks again for making it possible. Irwin More
by steinchem
Employees Worked With
Wayne Schmid, Ted Mavritsakis
