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Mercedes-Benz of Rocklin
Rocklin, CA
3,476 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,476 reviews
January 09, 2021
Was surprised by the cost of parts and not adding oil after they fix the oil leak. My daughter was leaving the next day to the cabin and the oil light came on. She stopped at a gas station to have it che after they fix the oil leak. My daughter was leaving the next day to the cabin and the oil light came on. She stopped at a gas station to have it checked. More
by vette004
Verified CustomerEmployees Worked With
Scott Parry
January 09, 2021
He knows what I want & able to find it for me, easy He knows what I want & able to find it for me, easy process. He is friendly and professional, easy to work with, I have been working with him for sev He knows what I want & able to find it for me, easy process. He is friendly and professional, easy to work with, I have been working with him for several years. More
by david@dfitech.com
Employees Worked With
Vic Maharaj, Michael Dougherty
January 09, 2021
Once you drive-in for a service appointment everyone treats you and your car with respect. They get the job done and are very efficient in their communication methods. treats you and your car with respect. They get the job done and are very efficient in their communication methods. More
by PickyBuyer
Employees Worked With
Parts dept also, Scott Parry
January 09, 2021
Greg is very knowledgeable ,accommodating and always willing to help.Excellent in customer service.Thank you Greg.Truly appreciate all that you do to help us. willing to help.Excellent in customer service.Thank you Greg.Truly appreciate all that you do to help us. More
by CHARM2517
Employees Worked With
Greg Burnett
January 09, 2021
We brought our E350 in for a warranty repair for the second time. When the vehicle was returned to us, it had a horrible smell of gasoline. We were told to take it home and air it out. A week later, not second time. When the vehicle was returned to us, it had a horrible smell of gasoline. We were told to take it home and air it out. A week later, nothing had changed. We brought the vehicle back and your service department said they would ionize it. The vehicle was returned to us a second time and had an overwhelming smell of ozone. The gasoline smell immediately returned. We brought the vehicle back a third time and were told nothing could be done, and Mercedes would not replace the interior. After the repair was done the first time a year ago, there was no smell of gasoline. What was different this time? Gasoline had to have been spilled in the vehicle. Our vehicle which we have taken excellent care of is basically ruined. This has gone on for a month and the car is unusable in its current state. Extremely disappointed and will be filing a complaint with the Better Business Bureau and Bureau of Automotive Repair. More
by Greg L.
Employees Worked With
Eric Treibull
January 08, 2021
Great customer service by Scott Parry. Very professional, calm, considerate, and thorough with respect to providing detailed explanation of services completed and repairs needed now or in the n professional, calm, considerate, and thorough with respect to providing detailed explanation of services completed and repairs needed now or in the near future. More
by phil rodriguez
Employees Worked With
Scott Parry
January 08, 2021
Eric Triebull arranged everything to go seamlessly for my windshield replacement. I receive consistently efficient service! The greeter/check-in guy was refreshingly happy too! windshield replacement. I receive consistently efficient service! The greeter/check-in guy was refreshingly happy too! More
by CINDY3
Employees Worked With
Eric Treibull
January 08, 2021
I was extremely disappointed with the purchase of the last CLS 450. The salesman did not return attempts to contact him. After 11 months he still owes me the second key and a set of all-weather floor mat last CLS 450. The salesman did not return attempts to contact him. After 11 months he still owes me the second key and a set of all-weather floor mats. After following up the third time on these I was told for the third time that the key needed to be ordered. I will never purchase another car from this dealer and will continue to recommend to friends to use a different dealership. More
by DLIVINGSTON119
Employees Worked With
Vic Maharaj
