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Mercedes-Benz of Rocklin
Rocklin, CA
3,476 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,476 reviews
January 07, 2021
We had a good experience. Our sales guy Jason was friendly and not pushy. Very appreciative of not having aggressive sales people. The place was clean and a nice environment. friendly and not pushy. Very appreciative of not having aggressive sales people. The place was clean and a nice environment. More
by gweezy31
Verified CustomerEmployees Worked With
Jason Garbe
January 07, 2021
I took my car for service and when I picked it up one of the tires was flat, they put air on. I start driving it to my home and I got an alarm that the same tire was really low in air. fortunately I was pas the tires was flat, they put air on. I start driving it to my home and I got an alarm that the same tire was really low in air. fortunately I was passing Les schwa and they found a screw on my tire. Your technician should have reviewed the car and fixed it on the spot. More
by oscarsaenz5
Employees Worked With
Mike Moreno
January 07, 2021
I’m disappointed with my oil change and multi-point inspection. My car was returned with the interior driver door handle broken beyond use. This was remedied, but required 2 follow up visits and still inspection. My car was returned with the interior driver door handle broken beyond use. This was remedied, but required 2 follow up visits and still rattles. Further, the battery is very weak, and power steering fluid was so low after the visit that it didn’t register on the dip stick, yet none of these issues were reported to me, only that my car is in great shape. However the engine oil was overfilled 125% - a dangerous condition. I recognize my car is 10 years old but I do keep it in great condition and part of that has been taking it to the dealer so they will treat it as I do. I’m planning to shop around for a new service provider. Eric was good to work with. More
by JENNYFRYXO
Employees Worked With
Eric Treibull
January 06, 2021
Was given the best advise and service to retain my beautiful Mercedes Benz!!! The staff were excellent, knowledgeable and were extremely helpful to my situation. I am grateful to the Rocklin Mercedes beautiful Mercedes Benz!!! The staff were excellent, knowledgeable and were extremely helpful to my situation. I am grateful to the Rocklin Mercedes Benz. More
by anthonyhillconsulting
Employees Worked With
Vic Maharaj
January 05, 2021
Purchased my second vehicle from them in 2 years and very happy with the entire sales process. I would give 5 stars but still waiting for some floor mats we were promised weeks ago. We did purchase right b happy with the entire sales process. I would give 5 stars but still waiting for some floor mats we were promised weeks ago. We did purchase right before the holidays so I will cut them slack for the delay, but have had to call a few times to check back on. All around a great company, staff and service department. Highly recommend More
by beckyarnoldrealtor
Employees Worked With
Casey Shears
January 05, 2021
This was my visit to MB-Rocklin (new to area) and it won't be my last. Great service and facility. Services were performed in a very professional manner. won't be my last. Great service and facility. Services were performed in a very professional manner. More
by JCRVARICH
Employees Worked With
Eric Treibull
January 05, 2021
Mark Cornell is a excellent salesman, friendly and professional. I love my new Mercedes-Benz 350 GLE 2021. I would highly recommend to my family and friends. Please stay safe.. Wishing you A Happy Hea professional. I love my new Mercedes-Benz 350 GLE 2021. I would highly recommend to my family and friends. Please stay safe.. Wishing you A Happy Healthy New Year. Rose Hackett More
by sarpik06
Employees Worked With
Mark Cornell
January 04, 2021
We bought a SUV in October, 2020. A tow hook was missing from front bumper. We didn't notice, since the purchase was made at night time. Salesperson and service person blaming one another for not ordering from front bumper. We didn't notice, since the purchase was made at night time. Salesperson and service person blaming one another for not ordering the correct part. We had to make several calls and visits to get the detachable part fixed. Its January 2021, found out today that the correct part has arrived. Hopefully it works this time. I read all the good comments, Next time anticipating a courteous service. More
by fariazbeg
Employees Worked With
Eric Treibull
January 04, 2021
Great salesmen - all of them knew their Mercedes products (really well) but, follow-thru was not-so-great. Fortunately Justin stepped in to help ensure our special order was correct. So far, not great follow (really well) but, follow-thru was not-so-great. Fortunately Justin stepped in to help ensure our special order was correct. So far, not great follow-thru from part department, either, on providing updates on special order items (e.g. floor mats). More
by djknbrown
Employees Worked With
Zach Will, Vic Maharaj, Justin Watts
