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Mercedes-Benz of Rocklin
Rocklin, CA
3,476 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,476 reviews
January 03, 2021
Amazing customer service, loved the courtesy and efficiency of the financial advisor. Overall happy with the car I ended up buying. Great and on point customer service. efficiency of the financial advisor. Overall happy with the car I ended up buying. Great and on point customer service. More
by armineamy1979
Verified CustomerEmployees Worked With
Financial advisor , Michael Dougherty
January 02, 2021
This dealership in Rocklin in the best ever! The professionalism is tip top. I’ve taken my Mercedes to this dealership on several occasions planned and emergency basis. They care about you, personal professionalism is tip top. I’ve taken my Mercedes to this dealership on several occasions planned and emergency basis. They care about you, personally... everyone I have encountered at this dealership has a festive attitude are happy to help you with whatever it takes! More
by REED.LORI.8906
Employees Worked With
All employees , Scott Parry
January 02, 2021
Michael was a great customer service rep. Unfortunately, my car took longer than expected and I had to find rides for the time I was without my vehicle. Also, my car was washed but when t Unfortunately, my car took longer than expected and I had to find rides for the time I was without my vehicle. Also, my car was washed but when they brought it to me there was a big bird POOP on it! Haha...pretty funny, but Michael gave me a mask and tumbler for the goof up. Next time, I will ask for a rental car just in case time frames change! Thank you. More
by CALLIE.ABBEY
Employees Worked With
Michael Dougherty
January 02, 2021
My sales man was very knowledgeable about s class. Made it easy decision. I am happy with my Mercedes. Trading in was fair and paper work was easy.99 it easy decision. I am happy with my Mercedes. Trading in was fair and paper work was easy.99 More
by arnoldgarcia48
Employees Worked With
Casey Shears
January 02, 2021
As long as Wayne Schmid is in the service department we will continue to drive Mercedes because there is no better customer service. Thank you Wayne. will continue to drive Mercedes because there is no better customer service. Thank you Wayne. More
by hmc1153
Employees Worked With
Wayne Schmid
January 02, 2021
I had to return to the dealership due to the technician not properly adjusting my parking brake, but I felt as though I had inconvenienced the service advisor. I waited patiently for 2 hours before I asked not properly adjusting my parking brake, but I felt as though I had inconvenienced the service advisor. I waited patiently for 2 hours before I asked the cashier for the status of my vehicle. When she asked Mr.Schmidt I overheard him rudely tell her that I needed to wait. It was not my fault that I had to bring my vehicle back and I was the one that was inconvenienced. Extremely unprofessional! More
by Margie
Employees Worked With
Wayne Schmid
January 02, 2021
Amazing customer service. Friendly , professional staff that go out of their way to take care of customers. I have referred many friends and colleagues to this dealership. Life time customer that go out of their way to take care of customers. I have referred many friends and colleagues to this dealership. Life time customer More
by ssefidpour
Employees Worked With
Peter Alexan, Michael Dougherty
January 01, 2021
Very good experience. Everyone was very helpful and made the leasing experience as stress free as possible. Mark Cornell was very understanding to our needs and made the deal work for us the leasing experience as stress free as possible. Mark Cornell was very understanding to our needs and made the deal work for us More
by jamajape
Employees Worked With
Zach Will, Mark Cornell
