Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Rocklin
Rocklin, CA
2,999 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,999 reviews
August 24, 2022
I bought my 170” WB 2011 Sprinter Crew Van in 2017 with 92,550 miles on the odometer. It now has 144,749 miles following my trip back from MB of Rocklin where I had the Emission Modification completed on 92,550 miles on the odometer. It now has 144,749 miles following my trip back from MB of Rocklin where I had the Emission Modification completed on the van. When I called the service manager to schedule the EM, I explained that I had a DEF Light come on in 12/2019 and I had had the DEF Pump, DEF Heater and NOx sensors replaced ($3600.00). I also explained that in 52,000 miles, the van has only used 3.5 gallons of DEF. It concerned me that if I did the EM, the updated software might force my Sprinter might go into limp mode anytime the CE was on. I wanted assurance that the van would be returned with the CE off, the DEF usage problem fixed and the van running with a clean bill of health following the EM….seems to me that is the point of the EM. After the EM was completed, the service technician reported that the DEF Pump was faulty and the Service Manager told me that they had to order a DEF pump that would take another week. When I called about picking the van up a week later, the Service manager reported that the contacts on the DEF Pump were corroded and that the DEF wiring harness had some corrosion too and that this would not be covered under the new warranty. So, I drove away from Rocklin MB with the CE and DEF lights on following the Emission Modification. The Service Manager refused to fix a part he originally told me he was replacing and one that is specifically called out as covered under the extended warranty in the Emission Modification literature. Go Figure! I am very disappointed that I took the van to Mercedes Benz of Rocklin to have the Emission Modification completed. More
by gapeterson61
Employees Worked With
August 22, 2022
They gave me an estimate, did the work for the price of the estimate, and completed the work on time. the estimate, and completed the work on time. More
by STEVE WILKENS
Verified CustomerEmployees Worked With
August 20, 2022
Ok so although I was told I would get the car in a week and I didn’t get it till a month later, I do have to give a huge thank you to Ronnie Phillips. He stayed in communication with me throughout the whol and I didn’t get it till a month later, I do have to give a huge thank you to Ronnie Phillips. He stayed in communication with me throughout the whole process. From the start he was so helpful and very straightforward and honest. Through the waiting period he gave me updates, and when the car finally got to the dealership and even though he was on vacation he still was in contact with me and helped me set up the pick up. I got the GLS 450 4matic and I am so happy with it! Of course I also have to recognize Casey from finance, he was also extremely helpful through all the paperwork. Super thorough and explained everything extremely well. Both guys were absolutely great, helpful and over just made my experience the best More
by aileenramos92
August 20, 2022
Outstanding service, the entire staff is outgoing and very helpful. They had a great selection of cars to choose from very helpful. They had a great selection of cars to choose from More
by petechapman
August 20, 2022
I really enjoyed my purchased experience with Alex Ventura. He is very friendly and professional in dealing with the transaction. I had a great buy and I'm enjoying my car Ventura. He is very friendly and professional in dealing with the transaction. I had a great buy and I'm enjoying my car More
by PONUSAMY
August 20, 2022
It's the best place with an excellent customer service. I am so happy and satisfied with their service. I am so happy and satisfied with their service. More
by kiemdoan
Employees Worked With
August 20, 2022
Big selection of cars to choose from and great customer service provided by the team including Fadi. service provided by the team including Fadi. More
by oscar.aguilar2021
August 19, 2022
Peter was very helpful and knew exactly what I was looking for. He took his time explaining each car to me and educating me. looking for. He took his time explaining each car to me and educating me. More
by cooktaylor101
August 19, 2022
It was amazing! I loved the detail on my car, and how it was washed! I loved the detail on my car, and how it was washed! More
by julieellis
Employees Worked With
August 19, 2022
Michael G. at Rocklin location is an excellent service manager. He’s trustworthy and goes above and beyond to make sure that I have a positive experience when I at Rocklin location is an excellent service manager. He’s trustworthy and goes above and beyond to make sure that I have a positive experience when I bring my car in for maintenance and service. More
by bola0
Employees Worked With
