Mercedes-Benz of Rocklin

Wayne and AJ are always amazing. I only come here because of Wayne. I would like to suggest that you go back to your old ways and return vehicles clean like you used to this dea I only come here because of Wayne. I would like to suggest that you go back to your old ways and return vehicles clean like you used to this dealership is very different since they changed owners. The service department has remained the same and excellent service. However, the rest of the dealership has completely changed. More

The service advisor is knowledgeable and friendly. Class A service performed on a recommended Service A. Ended with a freshly washed car. Class A service performed on a recommended Service A. Ended with a freshly washed car. More

Great communication and speedy service will recommend to friends and family. Thank you Mercedes service friends and family. Thank you Mercedes service More

Fadi and Jamil both were great to work with; their deal and finance both went smoothly. and finance both went smoothly. More

It wasn't chaotic. The facilities are clean. The dealership itself is as expected. I've been coming to the Rocklin Mercedes for many years. I haven't had a bad experien The facilities are clean. The dealership itself is as expected. I've been coming to the Rocklin Mercedes for many years. I haven't had a bad experience yet. More

Friendly, customer service is fantastic, Greg has been my service contact for over 20 years??????, always exceptional?? service contact for over 20 years??????, always exceptional?? More

The service is fantastic particularly because of Wayne - loaner cars are a premium and difficult to attain something the dealer should really consider focusing on. I understand substantive enterprise reven loaner cars are a premium and difficult to attain something the dealer should really consider focusing on. I understand substantive enterprise revenue is made from servicing the vehicles. Wayne does everything possible to accommodate my schedule (I am a busy physician in and out of the operating room) He has assisted me on several occasions and it is greatly appreciated. He is in frequent communication with me when my car is serviced he is professional, courteous and affable. Improving customer service is key but so is enabling your service staff to be excellent by giving them the necessary tools and loaner cars are just that tool. More

As always Greg has never failed to meet my expectations Greg over the many years I have been bringing my multiple vehicles for service , has been both a professional and more importantly A Friend. Tha Greg over the many years I have been bringing my multiple vehicles for service , has been both a professional and more importantly A Friend. Thank you Reverend Michael Monroe More

Prompt helpful thorough We always enjoy working with Greg because he understands what we want. because he understands what we want. More

The car I wanted was not in dealers' inventory in the entire state. In order to find it outside the state, the online sales person, Thomas Lee, went above and beyond to find and get the car. In our in entire state. In order to find it outside the state, the online sales person, Thomas Lee, went above and beyond to find and get the car. In our in person meeting, he was very knowledgeable and listened to my concerns. He responded very quickly when we texted and emailed several times outside of our face to face meeting. I also interacted with Dana on the final paperwork. He was very personable and my experience of that meeting was 5 stars. Inside the physical building is impressive and shows the level of luxury MB is known for. More