Mercedes-Benz of Rocklin

Great and friendly service Brought one of my customers vehicles in there they were fast efficient and helpful strongly recommend for future repairs and service five star service Brought one of my customers vehicles in there they were fast efficient and helpful strongly recommend for future repairs and service five star service dept More

Rude and Unhelpful I went to have two parts replaced as I purchased a CPO vehicle which is still under warranty. The dealership I purchased from (Santa Monica) set up th I went to have two parts replaced as I purchased a CPO vehicle which is still under warranty. The dealership I purchased from (Santa Monica) set up the appointment for me at Rocklin since it's the closest dealership to me. They guaranteed both parts were covered under warranty as a CPO vehicle. When I arrived, Wayne Schmid was rude, wasn't wearing a mask while I sat in his office for over 20min, said "he can't hear me because of my mask" and raised his voice when talking to me. He refused to replace one of the parts and tried to get me to pay for it on my own. The dealership in Santa Monica is still trying to resolve with Rocklin to replace. I complained to Mike Moreno who is the Manager of the Service Dept (Wayne's manager). He said there was nothing he could do, all they are required to have is the clear glass/plastic barrier up in the office but he would "talk to Wayne". I never received a followup regarding my complaint. More

Significant blunder on my car I submitted a review already, but since I received a second request I'll do it over... Our E550 had the oil in the wiring harness issue, which requir I submitted a review already, but since I received a second request I'll do it over... Our E550 had the oil in the wiring harness issue, which requires the engine to be pulled to replace wiring harness/inspect connections for oil contamination. We got our car back and due to the stay-at-home orders did not drive it much. Then wanted to take it on an errand and it was a No Start in the garage - all lights on dash work, fuel pump runs, hear starter solenoid click, but no starter at all. Towed into Rocklin who has done every bit of work on this car since we've had it. They do minimal diagnostics and with a shrug and a head scratch replace the ME (Engine control computer). Bring car home and next time we try to take it out it only makes it a half mile from home. Multiple electrical symptoms as well as transmission mis-shifting, clunking, low power, etc. It makes it part way back to the house and dies in the middle of the road. Back to Rocklin on a flatbed. This time they put a more thorough technician on it and he discovers multiple codes and a loosely attached main ground strap from the transmission to frame. He idles car and it dies on him too. Again pulls codes and does pinout tests on wiring harness. He reviews service history and sees engine was pulled, so throws the car on a lift and what do you know, they didn't connect the Main Engine Ground AT ALL! He notes signs of arcing where engine ground had touched the transmission case. I wonder if they tightened the motor mounts...?! I bet this last technician checked them! I've both spoken with and emailed the dealership of my disappointment, frustration and concern about what else could be lurking due to this random ground. No response, which means they don't care... More

Excellent service MB of Rocklin did an amazing job from the beginning to the end. They provided the best customer service and took care of the car. MB of Rocklin did an amazing job from the beginning to the end. They provided the best customer service and took care of the car. More

Everything was great, 'cept the coffee. If you're going there for the coffee, try somewhere else. But, if you're going there to have your Mercedes worked on, you couldn't find a better place If you're going there for the coffee, try somewhere else. But, if you're going there to have your Mercedes worked on, you couldn't find a better place. The people I dealt with were excellent in every aspect of the process. More

I was greeted promptly when I arrived, the work was completed in a timely manner, and the car was even washed—all for a reasonable price. Great service and I wouldn’t hesitate buying another Mercedes completed in a timely manner, and the car was even washed—all for a reasonable price. Great service and I wouldn’t hesitate buying another Mercedes based on this service. More

Great no pressure there to helpHi Jason was here to help Great no pressure there to help Hi Jason was here to help us no pressure from him he should be multiple cars without any stress or frustration and he Great no pressure there to help Hi Jason was here to help us no pressure from him he should be multiple cars without any stress or frustration and help me through with the functions were what was I looking for a courteous definitely go to him again More

Great experience with MB of Rocklin. Frank and Alex are top notch! Great service and are true to their word. Would highly recommend them, so glad we bought from them. Their ongoing support is much apprecia top notch! Great service and are true to their word. Would highly recommend them, so glad we bought from them. Their ongoing support is much appreciated! More

i feel they dont value their customers the salesman seems like didnt care about the customer. he would leave for periods of time. the vehicle wasnt ready when he said it would. didnt even c the salesman seems like didnt care about the customer. he would leave for periods of time. the vehicle wasnt ready when he said it would. didnt even cleaned the van after trade in. More

Michael Jackson was amazing during my process of buying my new A220. He wasn’t an annoying, pushing sales man, I felt comfortable and not rushed into making such a huge decision. Michael has continued to c my new A220. He wasn’t an annoying, pushing sales man, I felt comfortable and not rushed into making such a huge decision. Michael has continued to check in and see how I am doing and has truly made me Proud to be a part of the Mercedes benz family! Highly recommend Michael to anyone who is buying a car. More