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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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March 20, 2020
Brand New AMG GT BROKE DOWN TWICE SAME ISSUE Purchased a Brand New Mercedes 2020 AMG GT Roadster with a little over 40 miles on it from Evan. Within a couple months, center console stopped workin Purchased a Brand New Mercedes 2020 AMG GT Roadster with a little over 40 miles on it from Evan. Within a couple months, center console stopped working, the blinkers stopped working, the horn stopped working. Everything electrical stopped working. I took it into service and waited a month for the part to arrive which they said would fix the issue After picking it up from the shop, I drove it to work and then back home. Literally the next morning when I started the car, the same problem occurred and now Scott is telling me I would have to wait almost another month for another part to fix the same issue. This is a joke. I paid $130,000 for this car and expected it to last more than 2,500 miles before encountering a major issue. I swear this is the last time I purchase a Mercedes EVER. I am disappointed in the reliability and I am also disappointed with the service team not knowing how to fix this issue. Thank God I have a Toyota at home. A car that actually works More
by scusimon
Verified CustomerEmployees Worked With
Scott Parry, Evan Greco
March 19, 2020
Dealership was very nice and clean People working there were very nice Sales person were very kind and took their time explaining about the car that we bought.. Had to work hard on price in order to fit were very nice Sales person were very kind and took their time explaining about the car that we bought.. Had to work hard on price in order to fit my budget and payment. More
by hemantdin
Employees Worked With
Vic Maharaj, Tony Alexan, Mark Sliwa
March 19, 2020
very nice and proffessional The only thing that went wrong was i ask for a Mercedes E350 but end up picking up a E300 on the day of pick up. I'm tired of going through all the pa The only thing that went wrong was i ask for a Mercedes E350 but end up picking up a E300 on the day of pick up. I'm tired of going through all the papers so i guess i'll just use this car until the lease is over. I mean it's not a bad car so i'm ok. More
by kaoleeyang
Employees Worked With
Vic Maharaj
March 18, 2020
They nickel and dime you on the half gallon gas used on the loaners , you are better than that mercedes! And tried to charge me without checking that my car was under warranty. the loaners , you are better than that mercedes! And tried to charge me without checking that my car was under warranty. More
by yero0
Employees Worked With
Michael Dougherty, Scott Parry
March 18, 2020
A++ Service Considering not-a-complete inventory and despite of the lengthy ordering, shipping and receiving parts could be known as a normal process nowadays, T Considering not-a-complete inventory and despite of the lengthy ordering, shipping and receiving parts could be known as a normal process nowadays, The professional communication, update calls, and friendly advice of the service Dept. staff makes the process tolerable and concludes great results. Thankfully all is ensured with follow-up calls and support after the repair/service. More
by PORTIVA
Employees Worked With
Eric Treibull, Natalie Leatherman
March 18, 2020
The Rocklin Mercedes Benz is excellent. Quick, polite service people greet drivers as they arrive. Specialist goes over the services necessary and provide coffee, tea, cookies, TV, and comfortable seati service people greet drivers as they arrive. Specialist goes over the services necessary and provide coffee, tea, cookies, TV, and comfortable seating while waiting for the car. The car is returned washed and vacuumed. More
by tmoore4860
Employees Worked With
Vic Maharaj, Eric Treibull
March 14, 2020
excellent service and people Wayne is so easy to deal with. I was early for my appointment, but he took care of me immediately. Jim took me home so I didn't have to wait . They Wayne is so easy to deal with. I was early for my appointment, but he took care of me immediately. Jim took me home so I didn't have to wait . They were really busy when the car was ready so sent Uber to come and get me. More
by JANMARYK
Employees Worked With
Jim and the girls at register. All are easy to work with!, Wayne Schmid
March 14, 2020
I was met as soon as I got there and was directed to the lounge area where my service representative came and met me. He then explained the service to me and applied as many discounts as I was entitled to g lounge area where my service representative came and met me. He then explained the service to me and applied as many discounts as I was entitled to get. He gave me an estimate on time for the service and came back for me when it was done. The car was washed and vacuumed before returning it to me. All in all a pleasant experience. More
by FJCLATHOME
Employees Worked With
Michael Dougherty
March 13, 2020
Great service nice car wash knowledgeable people very courteous explained all issues involving the service parts cost time it would take to complete the service courteous explained all issues involving the service parts cost time it would take to complete the service More
by fjo1978
Employees Worked With
Scott Parry
March 13, 2020
Worst experience in purchasing a vehicle. I felt I did not receive the first class service from the sales person. He was not knowledgeable with the product and did not follow through with req I felt I did not receive the first class service from the sales person. He was not knowledgeable with the product and did not follow through with requests I asked and he assured me he would take care. More
by jacque7439
Employees Worked With
Zach Will, Vic Maharaj
