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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,998 reviews
December 19, 2019
Professional Service From the moment I arrived at the dealership I was agreed with a smile. Since I was early for my appointment I was given to opportunity to have some c From the moment I arrived at the dealership I was agreed with a smile. Since I was early for my appointment I was given to opportunity to have some coffee and donuts. while waiting I was struck by the beauty of the showroom and the presentation of the vehicles on the floor. I met the salesman that I had sproken to on the phone and from that moment to the handing over of the keys to my MBZ was very professional, informative, and through. I have express my experience at the dealership to many of my friends and strangers. speaking of strangers, I was at the tree lighting in Carmel and I started talking to two wonder ladies sitting next to me on one of the benches, They told me they were out of towners and was visiting the area from Roseville. I mentioned that I was just in their area and had purchased a MBZ in Rocklin. The daughter mentioned that her Mom had purchased her MBZ there too. More
by osbolante
Verified CustomerEmployees Worked With
Robby Cochran
December 18, 2019
Great First Time Experience They did a great job introducing me to MB service - my appointment was on time, my vehicle ready when promised and the cost was spot on with what they They did a great job introducing me to MB service - my appointment was on time, my vehicle ready when promised and the cost was spot on with what they quoted. I really appreciated the courtesy ride to and from my office too! More
by DAVEFEAR54
Employees Worked With
Michael Dougherty
December 18, 2019
Great dealership all around Flexible, worked with me for the right car, when I received the car I thought I wanted, I found out it didn’t have the options I wanted. Peter went to Flexible, worked with me for the right car, when I received the car I thought I wanted, I found out it didn’t have the options I wanted. Peter went to work and find me the car with the options I fought I had bought, worked with management to trade the car back for the car I wanted. Same price, same terms, it was awesome service. Thank you. More
by gsmcjm
Employees Worked With
Bob Hunter, Peter Alexan, Mark Sliwa
December 17, 2019
"A " Service Service was quick but I did find oil leaks under the car the next day. Not what I was expecting from a Mercedes Benz dealer. That's why three instead Service was quick but I did find oil leaks under the car the next day. Not what I was expecting from a Mercedes Benz dealer. That's why three instead of five stars. More
by nevincavero
Employees Worked With
Eric Treibull
December 17, 2019
Friendly and Helpful In brief, the two people when we brought both cars in simultaneously for routine maintenance were extremely friendly and helpful. They were the greete In brief, the two people when we brought both cars in simultaneously for routine maintenance were extremely friendly and helpful. They were the greeter, and service person. They did their jobs in my perspective. The one star deduction is the difficulty in booking online for a weekend appointment, basically you can't online! More
by FONGRE
Employees Worked With
Michael Dougherty
December 17, 2019
Outstanding Mr. Mike Dougherty as usual comes thru with an outstanding way to treat a customer, He needs more than 5 Stars rating, he truly makes you feel like f Mr. Mike Dougherty as usual comes thru with an outstanding way to treat a customer, He needs more than 5 Stars rating, he truly makes you feel like family. More
by wjmvet
Employees Worked With
Michael Dougherty
December 17, 2019
Never call you back when leave a message. When every I call to speak with someone in the Service Center as an average I am put on hold for 20 minutes or more. Unacceptable! Plus when I do lea When every I call to speak with someone in the Service Center as an average I am put on hold for 20 minutes or more. Unacceptable! Plus when I do leave a message it is 50-50 that I get a call back. Plus last time I needed service and my car is not even quite 6 months old; one of the wipers was not working properly; and the Service Department wanted me to pay for the wiper. Really! Finally it took me to get upset with them to have them tell me it was "a complimentary" this time! I spoke with my Service Rep;a Mike Doughtery and he totally agreed to me that they should have known that it was a new car. Meaning "they" the service department. I just recently called again yesterday and no one returned my call. More
by rose_rcf
Employees Worked With
Michael Dougherty
December 17, 2019
Finally resolved Failing battery for over a year. Finally replaced battery. It should have been done many months earlier. It's hard to second guess trained techs, but Failing battery for over a year. Finally replaced battery. It should have been done many months earlier. It's hard to second guess trained techs, but I kept telling them that the battery would repeatedly die and wouldn't take a charge...a significant sign that the battery or a cell in the battery was bad or going bad. More
by SAILCHAP01
Employees Worked With
Wayne Schmid, Greg Burnett
December 16, 2019
warranty is BS went for a broken inside door handle, was charged $210, and left with same broken handle. stated that warranty didn't cover it and that the $210 was t went for a broken inside door handle, was charged $210, and left with same broken handle. stated that warranty didn't cover it and that the $210 was to see what was broken... what was broken was the inside door handle, i already knew that. not only that, i guess when they opened the door panel they had to pry it off coz now it has 2 areas on the panel that are broken (chipped) which i found out after i got home (they didn't inform me). More
by ninodesagun
Employees Worked With
Wayne Schmid
December 14, 2019
2020 GLE 350 We traded in our 2016 GL 450 for a 2020 GLE 350. The new MB is on its way to becoming our favorite SUV. The MB we test drove rode nicely, but wh We traded in our 2016 GL 450 for a 2020 GLE 350. The new MB is on its way to becoming our favorite SUV. The MB we test drove rode nicely, but when the SUV we ordered arrived one week later, we were disappointed in its bumpy and rigid ride. We replaced the Cooper tires which came on the car with Michelin tires. We are now very happy with the way the car rides and the fact that Mike Danilov worked with us to get us reimbursed for the Michelin tires. We had Range Rover, Lexus and MB luxury SUVs before buying the 2020 GLE 350. We were accustomed to a smooth, forgiving ride. The Michelin tires have provided that for our new MB. Note to MB: why have you started using Cooper tires on a luxury SUV? Michelin tires ride much better. More
by Cat
Employees Worked With
Michael Danilov , Alex Aldarwish, Zach Will
