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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,998 reviews
November 15, 2019
5 stars They got the car we wanted. We love our car. We just need to figure out all the amenities on it. The staff was friendly, helpful and we love the ambi They got the car we wanted. We love our car. We just need to figure out all the amenities on it. The staff was friendly, helpful and we love the ambience of your showroom. The manager ,Mike, was especially helpful. We have a Mercedes rv and the service has always been exceptional. More
by georgeandmarilyn
Verified CustomerEmployees Worked With
Greg Burnett, Casey Shears
November 13, 2019
Service was never complete We took our brand new G550 a very expensive car into service for multiple issues. The illlumination on the dash no longer works and he said it was jus We took our brand new G550 a very expensive car into service for multiple issues. The illlumination on the dash no longer works and he said it was just the dimmer and everything worked, returned the car and that was it. I don't believe they even took the time to really diagnose the issue as the lights still do not work. Very disappointed in a service that claims to be the best More
by kevin
Employees Worked With
Wayne Schmid
November 13, 2019
Professionalism, integrity and diligence. Great customer service and integrity ever in all my experience regarding working with others in car repairs. Eric genuinely listens and collaborates Great customer service and integrity ever in all my experience regarding working with others in car repairs. Eric genuinely listens and collaborates with the customer and his team in assessing services needed. Most appreciated was his demonstrating diligence not only in assessing the correct repair, but also continues to provide helpful information regarding progress being made, extending integrity (which has been reflective of my experience with Rocklin Mercedes), to also inform me of a warranty still in place that covered the cost of the repair my car needed. Amazing! Thank you Rocklin Mercedes! MJ More
by MJTORNAY
Employees Worked With
Eric Treibull
November 13, 2019
Car service Not happy with the service. My understanding that all safety concerns and oil changes with filters was completed! Not sure all was done. Tires I wa Not happy with the service. My understanding that all safety concerns and oil changes with filters was completed! Not sure all was done. Tires I was told are rotated and balanced and checked for air! Two days after I left the pressure light came on and all tires were under inflated by more than 10psi. Makes me concerned because of the low mileage on our car that all services were done as required. More
by JBIERER
Employees Worked With
Scott Parry
November 13, 2019
Great car buying experience at Mercedes-Benz of Rocklin. I had a great car buying experience at Mercedes-Benz of Rocklin. As a rule, I do not like high pressure sales tactics or having to deal with five or s I had a great car buying experience at Mercedes-Benz of Rocklin. As a rule, I do not like high pressure sales tactics or having to deal with five or six people in order to buy a car. Tony Alexan was very pleasant to deal with. He did not promise me anything he could not deliver. I dealt with Tony and one other person. Most of the contact was from my home (a first for me). After I bought my S550, I had a problem. Tony and Michael Danilov resolved my problem above and beyond my expectations. I would highly recommend Mercedes-Benz of Rocklin to anyone looking to buy or lease a Mercedes-Benz. More
by toosmooth7
Employees Worked With
Michael Danilov, Tony Alexan
November 12, 2019
Another happy customer These guys rock. Always above and beyond sales and service. Teddy and Mike are the best and take care of everything and more. They continue to impress These guys rock. Always above and beyond sales and service. Teddy and Mike are the best and take care of everything and more. They continue to impress with each encounter! More
by markbirtha
Employees Worked With
Ted Mavritsakis, Michael Dougherty
November 09, 2019
Great JOB!! Awesome experience. We live in Montana, but Rocklin had the car I wanted. The dealership was patient in handling the process. They answered all of our Awesome experience. We live in Montana, but Rocklin had the car I wanted. The dealership was patient in handling the process. They answered all of our questions and even arranged shipping on the vehicle. Great Job, will work with them again! More
by amber21
Employees Worked With
Tony Alexan
November 09, 2019
Excellent service Great experience. Will definitely recommend my friends and family to buy from Mercedes-Benz of Rocklin and specially work with Tony Alexan. Happy wi Great experience. Will definitely recommend my friends and family to buy from Mercedes-Benz of Rocklin and specially work with Tony Alexan. Happy with my car. More
by j_arcini1970
Employees Worked With
Tony Alexan
November 09, 2019
Noise under car I already had to wait over a week for a rental car then was told the day of service that I needed to wait while they check out the car however I was s I already had to wait over a week for a rental car then was told the day of service that I needed to wait while they check out the car however I was scheduled for service and a rental. When I make plans like this and it involves my job then it would be nice to know in advance if something changes. More
by AB5648658
Employees Worked With
It was a female that set up the appointment and I can’t remember her name
November 09, 2019
Needed to replace ignition coil for cylinder 8 Made my appointment that day it happened on the way to work or I need it replaced. Eric got me in got me a loaner car had the parts for my car they te Made my appointment that day it happened on the way to work or I need it replaced. Eric got me in got me a loaner car had the parts for my car they test drove it and I picked it up the next day. Excellent customer service. Thanks Rodney More
by rhughes5993
Employees Worked With
Eric Treibull
