Mercedes-Benz of Rocklin

Non responsive customer service I took my leased car in for a check up because the engine light was on.3/5/2020. I was offered a loaner car to drive to work which was very nice! I wa I took my leased car in for a check up because the engine light was on.3/5/2020. I was offered a loaner car to drive to work which was very nice! I was told the loaner car should have a full tank of gas. As long as I fill up the gas when I return the car, there will be no charge. Or I will be charged $5.65 per gallon if I don’t fill up the tank. When I got in the car, I noticed the gas tank was not full, so took a picture and sent it to my service consultant. No response from him. When I picked up my car in the afternoon, I was charged for $10.65 without a description of the charge. I assume that’s the gas usage charge. It doesn’t take 2 gallons of gas to drive to and back. I contacted the customer service and my service consultant on 3/10 and 3/16 respectively. I received no response at all. $10.65 is not a big amount, but it’s a principal that MB failed to follow. If I didn’t receive the survey, I would just forget about it. Obviously I am very disappointed with how I was treated. I am not sure if I want to continue to either lease or purchase another MB when my lease is up. I am a self-sufficient person. I don’t need a lot of help from people unless I can’t figure it out. I believe I have the right to know what the charge is for on my credit card and I should get an answer for the question I asked. Isn’t that a very basic standard? Ps. I prefer to have a different service consultant if I need car service next time. Thanks for your time. Bing Leng More

Wishing there was follow-through Our experience was fine. The follow-through after signing the paperwork has not been as transparent however. We are assuming this is due to COVID-19 i Our experience was fine. The follow-through after signing the paperwork has not been as transparent however. We are assuming this is due to COVID-19 issues. We signed papers on the last day of Feb. 2020 and COVID-19 issues began the beginning of March. At signing we were told MB would mail us the other key to our car (we left with only 1 ) and the manuals. We have not received these items, nor has there been follow up from MB. More

Excellent service!!!! Mark was knowledgeable, supportive and not pushy at all. He made the experience enjoyable and he listened to our needs. The rest of the staff that we encountered were professional an and not pushy at all. He made the experience enjoyable and he listened to our needs. The rest of the staff that we encountered were professional and kind as well. More

I took my car to install the illuminated star, they chipped the bumper and without telling me they tried to cover it up with some paint, the color was different than the original color and it was looki chipped the bumper and without telling me they tried to cover it up with some paint, the color was different than the original color and it was looking really bad. They had to repaint the bumper and after almost a week when I pick up my car there is 2 new damages on the bumper. I asked them to fix it again. My car was At the service for 10 days and when I went to pick it up there is a big scratch on the driver seat very visible that when I opened the door I saw it. Now I have to wait for the leather to arrive and take my car for service again and hoping I get it without any new damage. I am really disappointed because they even didn’t try to let me know about the damages they caused to my new car and if I didn’t check my car they would never say anything. More

Very professional, excellent service and guidance Very professional, excellent service and guidance through the whole process. Would recommend highly to anyone looking for an auto. The service depart Very professional, excellent service and guidance through the whole process. Would recommend highly to anyone looking for an auto. The service department has been fantastic also. More

If Bait & Switch is your business plan you succeeded. I can’t help but feel negativelyWhen I realized I did not get the car that had the features I drove— instead I got a car called by one employee—- a Bas can’t help but feel negativelyWhen I realized I did not get the car that had the features I drove— instead I got a car called by one employee—- a Base Model!! 68 K for a base car and when I found the sticker I realized I probably over paid. This is without a doubt the first Bas experience I’ve ever had buying a car. I have had nothing but top luxury cars over the last 40 years—- this CB is the first experience that fell so very short—-sort of shady— not what one expects from a luxury car dealer More

Always a pleasure working with Wayne Schmid Mercedes-Benz of Rocklin is a class operation. I always enjoy my visits there. However, usually making an appointment has no relationship to when my Mercedes-Benz of Rocklin is a class operation. I always enjoy my visits there. However, usually making an appointment has no relationship to when my Merc is looked at and a two hour job will result in my car up tied up fo rat least twice that time. The last time I brot my S 550 in, it was 24 hours to have the diagnostic for a dead battery and the replacement. More

Consistently excellent service! Wayne was great to work with. He and the team were helpful and fixed the issue quickly. Wayne is one of the best in the business. Wayne was great to work with. He and the team were helpful and fixed the issue quickly. Wayne is one of the best in the business. More

Standard maintenance Eric was great to work with. He checked my car in and arranged for a ride home. Service was completed in the time estimate given. Eric was great to work with. He checked my car in and arranged for a ride home. Service was completed in the time estimate given. More

Diagnosis of code problem Had a code for faulty electrical problem detected by a body repair shop. My service manager, Eric Triebull took my car in and had it back in less than Had a code for faulty electrical problem detected by a body repair shop. My service manager, Eric Triebull took my car in and had it back in less than an hour with problem diagnosed. No charge. This was service beyond what was expected. Problem covered under warrantee by windshield glass co. More