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Mercedes-Benz of Rocklin
Rocklin, CA
2,998 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,998 reviews
November 01, 2019
Certified Pre Owned purchase Very nice car - fair price - the Sales Manager Justin is a stand up guy - I'm very satisfied with the followup and commitment to customer satisfaction Very nice car - fair price - the Sales Manager Justin is a stand up guy - I'm very satisfied with the followup and commitment to customer satisfaction More
by jwold55
Verified CustomerEmployees Worked With
Justin Watts
November 01, 2019
Awesome car dealership All staff are friendly and helpful. They are willing to help you without any pressure until you meet your need. Tony Alexan is the best!! All staff are friendly and helpful. They are willing to help you without any pressure until you meet your need. Tony Alexan is the best!! More
by pauldhunk25
Employees Worked With
Tony Alexan
November 01, 2019
Excellent Our service manager, Scott isVery helpful and provided excellent service..The Rocklin Mercedes.- Benz dealership has always provided us with excellent Our service manager, Scott isVery helpful and provided excellent service..The Rocklin Mercedes.- Benz dealership has always provided us with excellent service in a friendly, timely manner. More
by FRANSPASTIME
Employees Worked With
Scott Parry
November 01, 2019
good service Came in for a quick check on brake wear and found rears out of limits. They jumped on it and got us out in time for our next appointment. Great job gr Came in for a quick check on brake wear and found rears out of limits. They jumped on it and got us out in time for our next appointment. Great job great service!!! More
by kaburbeck
Employees Worked With
Wayne Schmid
October 31, 2019
Bad customer experience, would not recommend MB of Rocklin I do not recommend MB of Rocklin based on my recent vehicle purchase. My wife and I visited the store looking for a certified pre owned GLC. We test d I do not recommend MB of Rocklin based on my recent vehicle purchase. My wife and I visited the store looking for a certified pre owned GLC. We test drove an example of a GLC knowing that we did not want a black car. It was the wrong color of course but it was equipped very close to what we wanted (keyless go and CarPlay capability but we didn’t need a sunroof). As expected, MB of Rocklin not having the color we wanted, stated that they could come within $5k of the used price for a new one. The price was acceptable but they made us wait for 2.5 hours while they brought a car over from their warehouse. By this time, the store was closing and we were rushed through acceptance of the car and we were not offered another test drive. My wife and I being ‘older’ were exhausted by that time and we failed to notice until too late that the car didn’t have Keyless Go. Instead it was just Keyless (you have to fish out a key fob to unlock the door). I would have gladly paid more for this feature and consider it essential for my wife’s safety as she now has to hunt around for a fob in parking lots. My primary complaint is with the sales staff. All my questions about MB’s version of CarPlay and other features were referred to the receptionist as she was the only one capable of answering. While I share culpability for buying the wrong car, it is also the dealer’s fault for not having an expert available to explain how MB’s are typically equipped. Did the omission of the sunroof also mean the car is lacking in other tech that might be essential? That would have been nice to know. More
by slrosa
Employees Worked With
Arthur Rose
October 30, 2019
Fraudulent inducement to buy a car by this dealership sales I have written reviews. I have called in 4 times. Asked to speak with their dealership owner because we were duped. We STILL do not have the second ca I have written reviews. I have called in 4 times. Asked to speak with their dealership owner because we were duped. We STILL do not have the second car key to our vehicle. NO RESPONSE. More
by T5
Employees Worked With
Robby Cochran
October 29, 2019
The sales process - poor followup I was amazed at how seemless the sales process was purchasing a loaner. After leaving my tire gauge indicated low tire and when I reported it to your I was amazed at how seemless the sales process was purchasing a loaner. After leaving my tire gauge indicated low tire and when I reported it to your service people (Rocklin) they simply added air. After the gauge again showed down to 23 I went to MRZ on Howe and they told me that the tire was taken care of again. When I returned and I advised that with a 2019 Mrz they could not repair the "Nail in the tire" that I was driving around and was the problem. The service man then tells me that they can not repair tires and that they needed to replace all tires (with my 2019 model). Ok not calling the man a liar, but I go to America's Tire Store and I was advised that they could repair the tire and it didn't need to be replaced and that your servicemen just mislead me. Frankly, I was looking forward to my driving experience in a Mercedes as two of my friends have bragged about your sales & service. I'm hoping that this is not a common occurrence. In conclusion, I did speak with Robby and he acknowledged that he received the questionnaire I filled out to receive a Costco rewards card. Still no card... Thank you! More
by bspurgin1
Employees Worked With
Robby Cochran
October 28, 2019
Very cordial Met with Art Rose who wanted to make sure I was taken care of; which I felt this time very happy that he made an effort to make sure I was satisfied w Met with Art Rose who wanted to make sure I was taken care of; which I felt this time very happy that he made an effort to make sure I was satisfied with my experience. The young man who helped me this time was not either Mike or Michael; since they were not there because it was Sunday. The service tech who helped me was very accommodating and you can tell he was sincere. More
by rose_rcf
Employees Worked With
Arthur Rose
October 26, 2019
Super Service Eric Treibull is focused on excellence, knowledgeable, personable and dedicated to perfection in the performance of his job. I appreciate his assista Eric Treibull is focused on excellence, knowledgeable, personable and dedicated to perfection in the performance of his job. I appreciate his assistance every time I bring my AMG GLC43 in for service. Dean More
by Dean and Patrice
Employees Worked With
Eric Treibull
October 26, 2019
No pressure and enjoyed the service !!! When purchasing our new car Michael made it very easy and comfortable we didn't feel pressure to buy the car The service guys are great they take care When purchasing our new car Michael made it very easy and comfortable we didn't feel pressure to buy the car The service guys are great they take care of you Make sure your car is ready or your rental is on time. More
by erickson.shawn
Employees Worked With
Mike Moreno, Michael Jackson
