Mercedes-Benz of Rocklin

The service manager knew we had a Costco discount but refuse The service manager knew my wife had a Costco discount. He did not research this. My wife after we returned home found out that we were entitled to an The service manager knew my wife had a Costco discount. He did not research this. My wife after we returned home found out that we were entitled to an additional discount. They did not call us back. We had to return to the dealer for further negotiations. They finally gave us the difference of 5 percent which was the difference between the Cost 15 percent discount and the dealer 10 percent discount. More

Wayne is always so kind and professional; excellence!!! The best or nothing; the Mercedes Benz of Rocklin Team is awesome! I have enjoyed every visit for sales and service over my years of experience. The best or nothing; the Mercedes Benz of Rocklin Team is awesome! I have enjoyed every visit for sales and service over my years of experience. More

Lied to by service advisor I was told by my service adviser, Wayne, that my car had an oil leak on rear centrifuge cover, and that if the leak was not repaired the car would ca I was told by my service adviser, Wayne, that my car had an oil leak on rear centrifuge cover, and that if the leak was not repaired the car would catch fire. I was advised of the oil leak, along with various other parts that needed to be replaced because they were broken. I took the car to another shop and had a second look taken at the car to make sure that everything that I was told at the dealership was correct. Upon inspection from the shop they said that yes some of the parts did need to be replaced and some were worn, however it was not necessary to replace immediately. The biggest Issue I had was when I was told that there was no oil leak what so ever... This shop looked over everything top to bottom and not one drop of oil was found. they even showed me exactly where I was told the leak was and it was totally dry. Along with the fact that they false quoted an oil change the service techs also broke a part on my car and instead of replacing it they just stuck them back in the car hoping that I wouldn't notice. It's quite obvious as soon as you open the hood that something is broken. I brought the issues up to the general manager, and I was assured that he would contact me on Monday, because I came in on a Saturday, and none of the service techs were there to look at the car. It has been two or three weeks and I have not heard back form him yet, It's been so long that I have forgotten his name. I am very appalled with the service that this dealership provided and the fact that I was lied to and that they tried to use a scare tactic to get money out of me is disgusting. I will be reporting this issue to B.A.R. Because I have given the dealership plenty of time to correct the issues and nothing has been done. More

I did my maintenane service with Wayne. He is wonderful to w Wayne is truly great to work with. I have a busy schedule ; he is very accommodating with when I can drop and pick up my car. He is Always prompt in g Wayne is truly great to work with. I have a busy schedule ; he is very accommodating with when I can drop and pick up my car. He is Always prompt in getting back to me regarding any information from the folks who actually work on my car. I feel like he really cares about me; and any concerns regarding my car. He never has failed me. When he says the car is going to be done, its done! He also makes sure that I have a car to use while mine is serviced. I cannot just use the shuttle. Does not work with my job. Wayne is the best service assistant I have ever worked with. On another note< all the folks who work at this location are a pleasure to work with. Thank you. More

Extraordinary from start to finish thank you Mike D My service manager Mike Dougherty takes the ordinary gross mundane taking your car to be serviced actually a fun pleasant experience. Very thorough v My service manager Mike Dougherty takes the ordinary gross mundane taking your car to be serviced actually a fun pleasant experience. Very thorough very caring. I am still a little stunned. Most dealerships are tired busy and impatient. The attitude makes all the difference. Mike D has a wonderful attitude and really cares. Very rare. I normally don’t take reviews or go on and on...but this deserves my time. I hope to continue the relationship with this wonderful service sept. And Mike D!!! More

Excellent customer service Michael Dougherty have Excellent customers services and friendly Meet all expectations during the service I would recommend him to all friends Michael Dougherty have Excellent customers services and friendly Meet all expectations during the service I would recommend him to all friends and relatives and all kind of services of MB More

Fast and easy Great dealership great service always satisfied and treated like a valued customer, service is always fast and they always have a loaner vehicle ready Great dealership great service always satisfied and treated like a valued customer, service is always fast and they always have a loaner vehicle ready if needed More

Amazing!! I’m super impress with the customer service at this dealership. I’ve bought 2 cars from here and whenever I step foot at this dealership they are alwa I’m super impress with the customer service at this dealership. I’ve bought 2 cars from here and whenever I step foot at this dealership they are always smiling and happy to assist. Thanks so much for everything you guys do! More