Mercedes-Benz of Rocklin

timely and professional Scheduling the appointment was straight forward. They allowed me to drop off the car without a specific appointment time. Overall, team responded quic Scheduling the appointment was straight forward. They allowed me to drop off the car without a specific appointment time. Overall, team responded quickly and professionally. The text messages are particularly helpful. Well done! More

Sales Team Professional and Curtious The overall experience with the Sales Team has been extremely courteous and professional. I want to point out specifically James at Rocklin Mercedes-B The overall experience with the Sales Team has been extremely courteous and professional. I want to point out specifically James at Rocklin Mercedes-Benz and Art. They should receive high remarks for their professionalism and wanting to make sure I am very happy with my new vehicle. Unfortunately I can't say the same for the Service Department. The two times I had to deal with them have not been pleasant or courteous. Just recently I had to meet with Michael Silwa who wasn't my Service Professional and he seem to appear irritated and most bothered by the fact that he had to work with me; since my Service Professional was on his/her lunch brake. No greetings words were exchanged; no eye contact, unless I requested in a polite manner to pay attention to what I was about to say. I know he seem frustrated that what ever he was doing on his computer wasn't working properly; but it was definitely not my concern. Plus he informed me that I would be called when my car was ready; I never was and when I asked also the most uncourteous greeter outside the dealership he told me to go straight to cashier and they would help me. When I did; the cashier told me that the car wasn't ready; but I had seen the car outside and it seemed ready to go. So another Service Professional approached me and said that it wasn't ready and I asked where my Service Professional was; and his reply to me was "I can be your Sales Professional if you wish"??????What kind of an answer is that? When I finally was informed that the car was ready; I signed the paper with the same last Service Professional and he seemed bothered again by the fact that I was "bothering him". He said that I could go now. I went to my car and on the driver side there was a some kind of "rubber black streak going down" the side of the car. It was rather obvious; so what happened there? Since I was in a hurry for a business appointment I went ahead and took care of it when I get home. More

A Service It was an excellent experience. One recommendation: if the car gets parked while waiting (more than an hour) for the customer to pick-up; try to It was an excellent experience. One recommendation: if the car gets parked while waiting (more than an hour) for the customer to pick-up; try to park it in the shade. Thank You! More

Outstanding! Everyone was most friendly and professional. They addressed any questions I had and explained all the advantages of the new car, I was interested in. Everyone was most friendly and professional. They addressed any questions I had and explained all the advantages of the new car, I was interested in. There was a delay because of the style and enterior of the car. More

Service review Service was good, efficient and very professional. The problem was very clearly explained, the time to completion estimated and an action plan to re Service was good, efficient and very professional. The problem was very clearly explained, the time to completion estimated and an action plan to reach me when it was complete. More

PRE-PAID Services It was better this time...I wasn’t lectured on why I shouldn’t get a loaner and how I won’t get one next time I bring it in for a PRE-PAID service. It was better this time...I wasn’t lectured on why I shouldn’t get a loaner and how I won’t get one next time I bring it in for a PRE-PAID service. More

Your customer intake strategy is unprofessional. Your service writers are great. I have many years of experience with Wayne and now that I have an Airstream Spinter Greg has been very helpful. HOW Your service writers are great. I have many years of experience with Wayne and now that I have an Airstream Spinter Greg has been very helpful. HOWEVER, yours phone service is HORRIBLE. I CALLED IN TO SPEAK TO WAYNE ABOUT ORDERING A KEY AND SPEND ABOUT 6 MINUTES WITHOUT ANY INTERIM PHONE CONTACT. I have heard that you have hired more phone people and that they are in training, but frankly I don't believe it. In summary, your phone interface to the public sucks and we own 3 of your vehicles. More

Great place for service I've had my ML 350 maintained by Wayne and his technical team at MB of Rocklin since we purchased the SUV in 2010. He is helpful and informative and I I've had my ML 350 maintained by Wayne and his technical team at MB of Rocklin since we purchased the SUV in 2010. He is helpful and informative and I've always left feeling well taken care of by a professional team. I can't recommend Wayne more highly. More

B service Greg is very good at what he does and much better than Wayne by a mile and a half. He also does not allow people to skip you. Greg is very good at what he does and much better than Wayne by a mile and a half. He also does not allow people to skip you. More

expert in sprinter care I have taken 2 sprinter motorhomes to Greg over the last 7 years. He has got me out of jams on the road as well kept my newest Motorhome in tip top sh I have taken 2 sprinter motorhomes to Greg over the last 7 years. He has got me out of jams on the road as well kept my newest Motorhome in tip top shape. The service department has a very welcoming staff and waiting area both inside and the patio. They have coordinated a variety of ride options as necessary. Great place to do business. More