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Mercedes-Benz of Rocklin
Rocklin, CA
3,497 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,497 reviews
August 29, 2020
Excellent experience from the very start. I was made to feel comfortable in light of the pandemic. Very professional and knowledgeable staff. Never felt pressured but felt like I mattered. feel comfortable in light of the pandemic. Very professional and knowledgeable staff. Never felt pressured but felt like I mattered. More
by todd.hammonds
Verified CustomerEmployees Worked With
Zach Will, Tony Alexan, Andrew Ridge
August 29, 2020
Eric, my service advisor was very responsive and informative. My only issue would be how long it took the car to be repaired. I've owned the car for one month and it was in the shop for 2 weeks. Oth informative. My only issue would be how long it took the car to be repaired. I've owned the car for one month and it was in the shop for 2 weeks. Other than that, the repairs were done nicely and the care looked great when I picked it up. More
by annieculbertson
Employees Worked With
Ronnie
August 29, 2020
Very easy to buy a car at Rocklin Mercedes. No pressure. Excellent service. And I am loving the AMG. Michael made the whole process easy. pressure. Excellent service. And I am loving the AMG. Michael made the whole process easy. More
by rhatiganbtr
Employees Worked With
Michael Jackson
August 29, 2020
von hausen Has been my dealership for over 22 years. They are the only dealership I will shop with. I have purchased more than 15 cars from this family of dealerships and send everyone I know! are the only dealership I will shop with. I have purchased more than 15 cars from this family of dealerships and send everyone I know! More
by CBS
Employees Worked With
Dustin, Bob Hunter, Michael Jackson, Michael Dougherty
August 28, 2020
Greg has provided great service for our RV even when I called him while on the road with an issue or concern. Most recently he worked to help reduce the cost of service by allowing me to retain mixed fue called him while on the road with an issue or concern. Most recently he worked to help reduce the cost of service by allowing me to retain mixed fuel thus avoiding a $450 disposal charge. More
by KENORRIS
Employees Worked With
Greg Burnett
August 27, 2020
Very prompt and respectful staff from service advisor, attendant and courtesy shuttle driver. Questions and concerns was answered, totally appreciate the warm approach extended to customer 👌 attendant and courtesy shuttle driver. Questions and concerns was answered, totally appreciate the warm approach extended to customer 👌 More
by ronnieboyrn
Employees Worked With
Wayne Schmid
August 27, 2020
My recent experience with Mercedes Benz of Rocklin was very pleasant and straightforward. Every individual was cordial and very helpful in completing our transaction. The dealership is to be commended! very pleasant and straightforward. Every individual was cordial and very helpful in completing our transaction. The dealership is to be commended! More
by rbrown1528
Employees Worked With
Casey Shears
August 27, 2020
Second time going to this dealership for my Mercedes benz. Staff is always nice & welcoming. Great customer service, good deals especially for repeating customers. Would recommend to anyone looking for benz. Staff is always nice & welcoming. Great customer service, good deals especially for repeating customers. Would recommend to anyone looking for a Mercedes. More
by User-3d6d99c864
Employees Worked With
Michael Dougherty, Casey Shears
August 27, 2020
Nice & clean looking dealership. Our sales rep Casey was very pleasant to work with. He tried his best to work out a good deal for us. However, the management person who we negotiated the vehicle purchase p very pleasant to work with. He tried his best to work out a good deal for us. However, the management person who we negotiated the vehicle purchase price with was condescending. More
by rsptphil
Employees Worked With
Casey Shears
