Mercedes-Benz of Rocklin

Consistently great! Great job and thanks for always putting the customer first! Wayne is great! Would highly recommend MBORI have been coming to MBOR! For years and they Great job and thanks for always putting the customer first! Wayne is great! Would highly recommend MBORI have been coming to MBOR! For years and they have always been a pleasure to work with! More

Great Personal Service Sales and service staff were all dedicated to making sure I had a good experience and on all levels they succeeded! I'm a very satisfied customer. Sales and service staff were all dedicated to making sure I had a good experience and on all levels they succeeded! I'm a very satisfied customer. More

regular service maintenance It was just a routine schedule A service. I waited for it and it was done at a reasonable amount of time. Wayne is my service advisor and I don’t have It was just a routine schedule A service. I waited for it and it was done at a reasonable amount of time. Wayne is my service advisor and I don’t have any problems with him,explains everything to me and very professional More

Tire care and change oil Greg Barnett is Very accomodating and answers questions on tire extensions. He tecommended the extended valve instead to avoid leak and flat tire. H Greg Barnett is Very accomodating and answers questions on tire extensions. He tecommended the extended valve instead to avoid leak and flat tire. He is also very courteous. So ill take my sprinter back for yearly service More

Purchase and follow up on installation of optional add ons. Alex and Mike have been great to work with. Both are fantastic and are great reps. for the dealership and MB in general. Very pleased with my overall Alex and Mike have been great to work with. Both are fantastic and are great reps. for the dealership and MB in general. Very pleased with my overall experience. More

Great follow up Mark Cornell and Sales Manager Justin Watts were a pleasure to deal with. A few things came up after the sale and they addresses them quickly and to Mark Cornell and Sales Manager Justin Watts were a pleasure to deal with. A few things came up after the sale and they addresses them quickly and to my full satisfaction. More

Excellent customer service It was a great experience at Mercedes Benz of Rocklin. Everything went so smoothly from start to end. We loved it. We will be back It was a great experience at Mercedes Benz of Rocklin. Everything went so smoothly from start to end. We loved it. We will be back More

Going that extra mile to keep me happy. Even though I didn't buy my vehicle at this dealership they've been my go-to for service and most recently a warranty claim. I had some discoloration Even though I didn't buy my vehicle at this dealership they've been my go-to for service and most recently a warranty claim. I had some discoloration on an interior panel and my warranty was almost up (just days away). I asked Scott if he can do anything about it and he said he will try. A week or so later I get a call to set up an appointment to replace the panel! I show up and a short while later I am told that, unfortunately, they didn't receive all the panel pieces. At this point I am already out of the warranty period and I start worrying. Scott explains to me that the work order was started while I was still under warranty and it won't be a problem, but the full door panel needs to be shipped from Germany and it might take a month or more. About that much time passes (almost two months past warranty!) and I get the call to come in. The panel is replaced, Scott shakes my hand and the service is complete without any questions or cost to me! Scott didn't have to do this for me. He could have refused/forgot to follow up on this service (like I've experienced elsewhere in the past!) but he didn't, he made sure I was satisfied and got my car back in great shape. Excellent service and dedication to customer satisfaction. Thank you Scott! More

Backed my sprinter into a pole I went to this dealer about a month ago for an airbag recall. They backed my sprinter work van into a pole. At first they acted like they were going t I went to this dealer about a month ago for an airbag recall. They backed my sprinter work van into a pole. At first they acted like they were going to take care of it pronto. Now they don’t answer my emails. I have a feeling I am going to have to contact a lawyer. So sad. I am a small business owner that can’t afford this mess. More