Mercedes-Benz of Rocklin

efficient but expensive. Responsive and effective service on both Sprinter Van and R500. Experience included professional treatment of customers by various members of service Responsive and effective service on both Sprinter Van and R500. Experience included professional treatment of customers by various members of service staff. Service costs rather high although advisor appears to understand cost impact on customer and didn't pressure to perform all services at the time. More

Wayne and the Service Department staff were all very nice, professional and diligent as they worked to get my service concern sorted out. I am very grateful! Thank you. nice, professional and diligent as they worked to get my service concern sorted out. I am very grateful! Thank you. More

Mike did a great job fulfilling all of my needs in a timely manner. He got me the best value for my prepaid maintenance and repair of a damaged wheel. timely manner. He got me the best value for my prepaid maintenance and repair of a damaged wheel. More

It’s close to where I live. It feels new, modern, and it feels clean. It’s important that the environment feels clean when you arrive. feels clean. It’s important that the environment feels clean when you arrive. More

Employees and customers were not wearing masks as per covid recommendations. I was uncomfortable with the visit. It would be nice to have an email review of future recommended services. covid recommendations. I was uncomfortable with the visit. It would be nice to have an email review of future recommended services. More

Nice experience in a timely fashion. I would recommend this dealership to anyone looking for a good customer service and easy transaction. I will definitely go back when ready for a new car. this dealership to anyone looking for a good customer service and easy transaction. I will definitely go back when ready for a new car. More

Scott Parry is the guy .. Excellent business Fantastic customer care. Always so polite and professional. Nothing is too difficult for him. I always use MB of Rocklin for any works needed on my Fantastic customer care. Always so polite and professional. Nothing is too difficult for him. I always use MB of Rocklin for any works needed on my car as I know I receive honest feedback from Scott and he will only do work that is required at a fair price. I trust him not to take me on! I would recommend MB of Rocklin for everyone. More

Always handle any issues with my van with knowledge and professionalism. Parts are on hand and repair done within time limit. Well worth the price. professionalism. Parts are on hand and repair done within time limit. Well worth the price. More

Great Experience Justin and Ted did a fantastic job in finding the perfect vehicle for my wife and I. After our desired vehicle that we found online was unfortunately Justin and Ted did a fantastic job in finding the perfect vehicle for my wife and I. After our desired vehicle that we found online was unfortunately sold before we could get to the dealership to see it, the team went into action and found us an excellent alternative within hours. My wife loves her new GLS 450 and we would highly recommend Ted and MB of Rocklin to anyone that is looking for a great vehicle at a great price with excellent service. Thank you for everything and we will certainly be back for our next vehicle! More

Awful experience! We won’t be back! My car was in service all day and when I finally got it back I was leaving the dealership and the engine light came back on. Was told it would be ready to be picked up th all day and when I finally got it back I was leaving the dealership and the engine light came back on. Was told it would be ready to be picked up the next day and didn’t get it back for a week. Missed seeing my father and family on Father’s Day because I didn’t have my car! Terrible treatment! Poor Customer Service! I called and left several messages during the week that went unanswered! The service rep I worked with completely blew me off and his colleague wasn’t any better. I’m getting a new vehicle soon but it won’t be from Mercedes of Rocklin! More