Mercedes-Benz of Rocklin

Poor experience, deceptive, disrespectful sale and service. Finance option costs deceptive—MBZ finance refunded costs. Items missing including license bracket and lighters Mismatched rear and worn front t Finance option costs deceptive—MBZ finance refunded costs. Items missing including license bracket and lighters Mismatched rear and worn front tires. Dirty filters—clear had not been serviced. I kept old filters. This car did not meet MBZ CPO standards and representation. I wasted hours as was disrespectfully treated by salesman and his immediate manager. After days and numerous calls, General service manager and sales manager responded. Tires replaced, cabin and air filter replaced and MBZ finance returned finance charges. RocklinMBZ never reached out to me after sales to offer assistance re tech support or any other questions. Very poor customer service. I did finally receive positive help from service manager. More

10,000 mi service The staff was fast and courteous. And they even orchestrated a ride to a nearby park, so I could get some exercise, which made the time fly. The staff was fast and courteous. And they even orchestrated a ride to a nearby park, so I could get some exercise, which made the time fly. More

Great Job They are always great! They always have a rental car for me on request. I would recommend them to any of my good friends. thank you They are always great! They always have a rental car for me on request. I would recommend them to any of my good friends. thank you More

Thank you Wayne took care of scheduling and service easily and quickly for me, which eases my stress considerably. My car runs perfectly again. Thank you Wayne! Wayne took care of scheduling and service easily and quickly for me, which eases my stress considerably. My car runs perfectly again. Thank you Wayne! More

This was the best buying experience yet. Easy in. Easy out. Got what I wanted. Friendly people and good experience. Tony stayed extra late for me so I could come on my schedule. Easy in. Easy out. Got what I wanted. Friendly people and good experience. Tony stayed extra late for me so I could come on my schedule. More

Sprinter service Very friendly and attentive service. Did have to wait an extra day for service to be completed. Liked the Uber service back and forth from home. Greg Very friendly and attentive service. Did have to wait an extra day for service to be completed. Liked the Uber service back and forth from home. Greg was very professional. Thanks More

Great Service, as always!!! Always great service...........and great car....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...It's my 5th MB and I'll be back.......The service dept. under Wayne Always great service...........and great car....!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...It's my 5th MB and I'll be back.......The service dept. under Wayne Schmid is always first class....... More

Everyone was so helpful and nice Natalie spent all the time I needed assisting me with my new purchase. Everyone in the service department was helpful and courteous. I appreciated the Natalie spent all the time I needed assisting me with my new purchase. Everyone in the service department was helpful and courteous. I appreciated the extras like a car wash! More

Great exoeribce They totally took good care of me and my car and I really appreciate the loaner being as nice a car as my own car. Always feel like they care. They totally took good care of me and my car and I really appreciate the loaner being as nice a car as my own car. Always feel like they care. More

Great Employees The entire staff was so helpful and courteous. From ordering the part and then having it installed, everyone was great. Once my car was ready, the s The entire staff was so helpful and courteous. From ordering the part and then having it installed, everyone was great. Once my car was ready, the statement showed what a thorough job the repair staff did on doing an examination to ensure the car was in good shape. It's so nice to have confidence when taking a car in for repair. Mercedes Benz should be very proud of the Rocklin service center. Thank You! More