Mercedes-Benz of Rocklin

I was charged $120.00 for a "special computerized alignment" To avoid hitting something that had flew off the back of a truck, I went over an island that popped the 2 tires on the passenger side of my car. It wa To avoid hitting something that had flew off the back of a truck, I went over an island that popped the 2 tires on the passenger side of my car. It was towed to your facility; you replaced the tires and I was told that the insurance only approved $79 for the alignment and your charge was $199 (I was advised the reason for the difference in price was, the Mercedes alignment would find any problems that weren't noticed by the technician, and was strongly urged to do your alignment). I took my car to a body shop here to repair the body damage, and, to my surprise, they found out that the rims on the driver side were bent and had to be replaced. They were replaced & an alignment had to be done again. My question; why didn't your computerized alignment, that cost me $120 out of my pocket, find the bent rims? I was told by the guy at the body repair, that my car was put up on the rack and when the wheels were spun, they could see them wobbling. I feel I should get the $120 refunded to me, because I would have done the $79 alignment when I got home if I hadn't been told that this was the best way to find unforeseen problems. Your $199 alignment did not find the bent rims!!! More

Service was an excellent experience Wayne is awesome and we really trust his advice. The work on our car was done in a timely manner and the cost fair. Thanks. Wayne is awesome and we really trust his advice. The work on our car was done in a timely manner and the cost fair. Thanks. More

Proffesionalism @ its Best From appointment placement to pickup from serviced vehicle the transition was seamless. Their Service writer Wayne Schmid is an exceptional professio From appointment placement to pickup from serviced vehicle the transition was seamless. Their Service writer Wayne Schmid is an exceptional professional and insures that only the needed service repair work is performed. More

Great service Nigel and everyone there was great! it is good to know everything in advance and they tell you what your vehicle needs and what it will cost. Nigel and everyone there was great! it is good to know everything in advance and they tell you what your vehicle needs and what it will cost. More

Great Saleman The salesman was patient in answering all my questions. I can see him easily without an appointment. When I didn't like the car I bought, he helped me The salesman was patient in answering all my questions. I can see him easily without an appointment. When I didn't like the car I bought, he helped me find one more. It's a pleasure to meet him(Tony). More

Great Service Department Appointment was easy to schedule. Brought car in on schedule. Talked to Greg, signed work order and was out in 20 minutes with loaner vehicle. Greg Appointment was easy to schedule. Brought car in on schedule. Talked to Greg, signed work order and was out in 20 minutes with loaner vehicle. Greg kept me posted on the service. I picked the car up, paid the invoice and was heading home in 10 minutes. I can't say enough about this Service Department. I have used them for 5 years for both of my cars. They have always earned a 5 star rating in my mind without fail. More

Transparent, honest The service manager worked closely with me to make sure the initial quote was accurate. He did a great job of keeping me updated and also removed nee The service manager worked closely with me to make sure the initial quote was accurate. He did a great job of keeping me updated and also removed need me to bring in my emailed coupon to save money. More

Tail light replacement Everything was done timely as scheduled with good quality and reasonable price. Wayne is the best advisor I've ever had. He is very knowledgeable and Everything was done timely as scheduled with good quality and reasonable price. Wayne is the best advisor I've ever had. He is very knowledgeable and well mannered person. More

Excellent team totally committed to customer experience! I appreciate the dedication to excellence by the MBZ of Rocklin. The service team was outstanding in listening , diagnosing , recommending and finally I appreciate the dedication to excellence by the MBZ of Rocklin. The service team was outstanding in listening , diagnosing , recommending and finally solving my concerns. I specifically appreciate team's dedication in completing this process in a professional and a timely manner. Fantastic experince! More