Mercedes-Benz of Rocklin

Lease buyout of 2016 E350. I leased my E350 for the first three years and decided it was such a great car I would buy it out after the lease. During the buyout process I accept I leased my E350 for the first three years and decided it was such a great car I would buy it out after the lease. During the buyout process I accepted the offer to purchase for $1,500.00 the CPO process which would make my car eligible for a an extra year of prepaid maintenance and a point deduction for financing. Mercedes advertises all their CPO vehicles go through a comprehensive 125 point inspection. Here’s where there problem started. The dealer doesn’t have to complete the 125 point inspection to be able to call it Certified Pre-Owned (CPO). They can pick and choose what they do or don’t do. After two days I picked my car up. It was dirtier then it was when dropped off, the floor mats and seat had grease spots and it wasn’t even vacuumed. In addition the wiper blades chattered across the windshield. They needed replacing. The sales manager offered to pick up the car and clean it as best he could. Needless to say I wouldn’t recommend doing a lease buyout from VonHousen. It’s better to walk away from your lease and if you want a CPO, pick one from the lot. Those are very well presented. They are clean, polished and in good condition More

Great Customer Service Dealing with Greg in service is a joy. He makes it so easy and is so accommodating I always like have to get service. He always goes above and beyond. Dealing with Greg in service is a joy. He makes it so easy and is so accommodating I always like have to get service. He always goes above and beyond. More

Vic Maharaj was fantastic to work with Vic Maharaj was awesome to work with...Several other salespeople were far less helpful on previous visits...I actually came into the dealership just t Vic Maharaj was awesome to work with...Several other salespeople were far less helpful on previous visits...I actually came into the dealership just to look at the new 2019 model and was not expecting to purchase anything...ended up driving home in a new Benz...Great Job Vic... One week after purchasing the vehicle, the service advisor was truly amazing when we recently blew out a tire... was also absolutely top notch...not only did the take care of the tire but truly stepped up and made us feel special...We will be buying our next Benz very soon because of this great service... More

S550 Wheel Vibration I’ve had wheel vibration at various speeds for several months . Mercedes Benz of Rocklin isolated the problem to be 3 bent rims which they subsequent I’ve had wheel vibration at various speeds for several months . Mercedes Benz of Rocklin isolated the problem to be 3 bent rims which they subsequently repaired. My car now drives smoothly at all speeds More

Satified Peter was great. Explained everything and was as transparent as possible. I enjoyed my experience. I am now a proud owner of my first Mercedez and the Peter was great. Explained everything and was as transparent as possible. I enjoyed my experience. I am now a proud owner of my first Mercedez and the beginning of many more. More

Excellent service Very understanding of our needs and concerns. Helped us make the decision to purchase another Mercedes when we were thinking of another brand SUV. Ver Very understanding of our needs and concerns. Helped us make the decision to purchase another Mercedes when we were thinking of another brand SUV. Very knowledge of his products More

Amazing experience Thomas Emerson is the man! He made the whole buying expeicede easy, he was not like a sales person, he’s more like a friend, highly recommended . Thomas Emerson is the man! He made the whole buying expeicede easy, he was not like a sales person, he’s more like a friend, highly recommended . More

Excellent Service! Greg provides excellent customer service. An example is he explains each service to be performed and why. He also provide recommendations for the next Greg provides excellent customer service. An example is he explains each service to be performed and why. He also provide recommendations for the next service visit. More

11/08/19 Mercedes E320: Moreci The service was good my service writer Eric evaluated the car I got a loaner and it was repaired. No surprises really and we were ready for any reco The service was good my service writer Eric evaluated the car I got a loaner and it was repaired. No surprises really and we were ready for any recommendations required. Cars good as new. thank you, Lillie Moreci More