Mercedes-Benz of Rocklin

Absolutely amazing This dealership is top notch! All employees have been above what is expected! From the selling to financial to service. Everyone went above and beyo This dealership is top notch! All employees have been above what is expected! From the selling to financial to service. Everyone went above and beyond the excellent service expected from Mercedes. More

Fabulous, courteous, friendly and professional!! Best new vehicle experience ever! Low pressure, informative sales techniques sealed the deal! We would recommend them to everyone looking for a new Best new vehicle experience ever! Low pressure, informative sales techniques sealed the deal! We would recommend them to everyone looking for a new car. More

Always ready to greet me immediately. Very knowledgeable, timely. Staff is friendly. I wouldn’t trust my car with any other dealer. Great service department, clean dealership. Car comes ba Very knowledgeable, timely. Staff is friendly. I wouldn’t trust my car with any other dealer. Great service department, clean dealership. Car comes back perfect. More

Amazing MB Rocklin Service Department is always great. Friendly staff and very accomadating. Eric always goes above and beyond to make the service experience MB Rocklin Service Department is always great. Friendly staff and very accomadating. Eric always goes above and beyond to make the service experience easy and painless. More

customer service Great service team great customer service very short wait to get help. My service rep is personable and does everything he can to make sure that I ha Great service team great customer service very short wait to get help. My service rep is personable and does everything he can to make sure that I have an excellent experience More

Worst Service Ever!!! Got to my appt and it took an hour just to drop off my car and get a loaner - just for a detailing appt. The service guy didn’t se concerned that he k Got to my appt and it took an hour just to drop off my car and get a loaner - just for a detailing appt. The service guy didn’t se concerned that he kept me waiting and I had to ask another person who my service advisor was and what was taking so long. Once I got in his office he didn’t even know why o was there despite me calling and booking an appt for detailing He took forever filling out the paperwork and seemed to not know how to work the software. I waited again for a loaner car and was late for a business meeting. This is unacceptable I usually take my car to Mercedes El Dorado Hills and have NEVER waited this long to be acknowledged, helped and sent on my way. I also had to wait a long time for my car to be brought around that evening despite it being at 6pm after they said it was ready. I will NEVER go there again. More

Highly Recommend When you walk through the doors there is a calming affect. It's like no other dealership I have ever been to. All the staff are friendly, profession When you walk through the doors there is a calming affect. It's like no other dealership I have ever been to. All the staff are friendly, professional, and provide the best customer service you could ever wish for. It is the best car buying experience I have ever had. I am a return customer and always will be. If you are looking for a car, this is the place to go. More

Highly Recommend Everyone we had contact with was friendly, helpful and professional. Eric Treibull was our Service Person and he is an asset for your business. Our Everyone we had contact with was friendly, helpful and professional. Eric Treibull was our Service Person and he is an asset for your business. Our auto's problems were handled and repaired promptly. More

30K service on C300 4MATIC. First service experience at MBZ Rocklin was with Greg Burnett. When 30K service came due, expect to work with him, but Brandon Stevens was assigned. First service experience at MBZ Rocklin was with Greg Burnett. When 30K service came due, expect to work with him, but Brandon Stevens was assigned. Greg was great, as I previously reported, and Brandon did not skip a beat. Much appreciated is the consistency in training and focus on professional service. More

Staff very helpful I had a problem with my running lights. They took the car in promptly and resolved the issue quickly. They are a very busy place, but try to accommoda I had a problem with my running lights. They took the car in promptly and resolved the issue quickly. They are a very busy place, but try to accommodate your needs. More