Mercedes-Benz of Rocklin

Good service but vehicle of poor quality I’ve never had to take a car in for so much service than I do for my MB. Recently took my car in because there was a clicking noise every time the ste I’ve never had to take a car in for so much service than I do for my MB. Recently took my car in because there was a clicking noise every time the steering wheel adjusted. Had my car back for a few days and the noise has returned. This is only one example of many. Service department staff, Eric, is great and accommodating but it is frustrating that I need to take my car in for service so much more than should be required. I shouldn’t know Eric as well as I do. This will be the last MB I own. More

Amazing Customer service that keeps me coming back! I've purchased 4 vehicles from MB of Rocklin and each time the buying experience gets better and better. The staff is top notch and very professional. I've purchased 4 vehicles from MB of Rocklin and each time the buying experience gets better and better. The staff is top notch and very professional. The level of detail is first class! From the employees in well-tailored suits and service advisors, to the gorgeous exterior design of the building and the modern/classy look inside, is just what you would expect from a highly respected world-class brand- Mercedes-Benz. Staff greets you as you pass by and you feel welcomed like you're visiting one of your super friendly and generous friends house. Purchasing another car/brand would make me feel like I'm leaving a super-hot wife that never complains and has dinner ready as soon as I hang my coat by the front door. I feel like driving anything outside of a Mercedes-Benz would be lowering my standards after experiencing not only their great cars but even greater service. "The Best or Nothing" is the motto and this dealership delivers on that! You don't just buy a Mercedes, you buy the experience! From the moment I first stepped on the lot of MB of Rocklin, I could feel it!! And that excitement carried over from this dealership and stayed with me every mile on the road in my Mercedes-Benz! More

Awesome Customer Service We are always treated so well and appreciate it so much. We love our car too! When we were in for service last month Scott was exceptional in ensuri We are always treated so well and appreciate it so much. We love our car too! When we were in for service last month Scott was exceptional in ensuring we were satisfied customers. More

Excellent Customer Service I've had 3 MB's and all have been serviced at MB of Rocklin. Brandon, my service manager, is very professional and always there to answer any question I've had 3 MB's and all have been serviced at MB of Rocklin. Brandon, my service manager, is very professional and always there to answer any questions I have about the service that is being preformed. More

Consistently great service Brandon has been our contact for many years of service. My car is 12+ years old and is the best car we've ever owned. Brandon has been upfront about Brandon has been our contact for many years of service. My car is 12+ years old and is the best car we've ever owned. Brandon has been upfront about what needs to be done vs what should be done in the next couple of months. Mercedes aren't cheap to buy, but if you maintain your car it will run forever. More

My first servicing for my 2018 All the work was done plus a recall notice job that I didn't know about until I arrived at the service center. Always greeted by a smiling service em All the work was done plus a recall notice job that I didn't know about until I arrived at the service center. Always greeted by a smiling service employee escorting me and my car to our appointed spot. The "paperless" estimate was accomplished and I was told to relax and enjoy myself for the next hour. I always enjoy looking over the showroom to see what new vehicles are being displayed and test drive one if there is time. This time however, I walked down the street to peek at the other lots close by and see if anything caught my eye....nope nothing better. I am happy with the Mercedes and the Rocklin Dealership has been exceptional with customer service and helpful personnel. The car wash is the best! More

Great service! I took my motor home in for a recall and they were done faster than expected! I will return for all my service in the future. I took my motor home in for a recall and they were done faster than expected! I will return for all my service in the future. More

More wonderful service than I ever expected. My tire pressure light was on and it was Saturday after 5:00 pm. The service had closed at 4:00. Even though they couldn’t put it up on the rack a My tire pressure light was on and it was Saturday after 5:00 pm. The service had closed at 4:00. Even though they couldn’t put it up on the rack and make the repair (small nail). Tom Emerson, had the tires filled, car washed and sent me on my way feeling like a most valuable customer. I’m extremely grateful and happy 😃 More

Exceeded my expectations Great service, from each individual staff member! worked with Uri and Justin on making a purchase for a CLA 250 2019, Great customer service all aroun Great service, from each individual staff member! worked with Uri and Justin on making a purchase for a CLA 250 2019, Great customer service all around. Arrived to Mercedes of Rocklin, was greeted and asked what type of Mercedes I was interested in viewing or test driving. Justin and Uri helped through out and did an excellent job. Did not pressure me or force a car on me but rather let me test drive multiple Mercedes that day, there goal was for me to be a satisfied customer and did so. More