Mercedes-Benz of Rocklin

Excellent service This is my third vehicle with Mercedes Benz… I have been fortunate enough to be dealing with the same people most of the time; it’s a very “ family This is my third vehicle with Mercedes Benz… I have been fortunate enough to be dealing with the same people most of the time; it’s a very “ family feeling “ .. the salesman that helped me Michael Jackson was extremely fortuitous with his time, and truly wanted me to find the right vehicle within my price range ...I appreciated his patience and hard work and sincerity in finding me the RIGHT vehicle . Brandon Stevens has also worked with me on my bosses 550SL and my cars and is truly a class act and a rock of your Brand. Zach Wills, who sold me my last vehicle, is now in charge of Finance, and that was nice to see, as this is clearly a promotion... he recognized me and couldn’t have been nicer or more helpful ( this kind of attention to detail and sincerity NEVER gets old ) Hats off to Bob Hunter for such a great experience and teamwork resulting in my complete happiness with the 300 I am currently driving. More

Exceeded my expectations! Art Rose was my salesman and he has been amazing!! He has continued contacting me and taking care of me when I have had questions! Great experience. Art Rose was my salesman and he has been amazing!! He has continued contacting me and taking care of me when I have had questions! Great experience. More

Easy no pressure sale Mercedes-Benz of Rocklin and staff were great! No pressure sale and easy financing. I love my new GLC 300 4-Matic. Great luxurious ride. Mercedes-Benz of Rocklin and staff were great! No pressure sale and easy financing. I love my new GLC 300 4-Matic. Great luxurious ride. More

Awesome Everyone at Mercedes-Benz of Rocklin were awesome! Super nice and great customer service! I felt welcomed and didn't feel judged upon my look and ag Everyone at Mercedes-Benz of Rocklin were awesome! Super nice and great customer service! I felt welcomed and didn't feel judged upon my look and age like a lot of other car dealers out there. I am very thankful to have met Tony and Zach! I am very happy with my 2008 Chevrolet Corvette! More

Awesome service as always! Everyone I have communication with is top notch! My service provider Eric Triebull continues to I would considers provides above and beyond the expec Everyone I have communication with is top notch! My service provider Eric Triebull continues to I would considers provides above and beyond the expected excellence service that Mercedes expects from their team memebers. More

Service Rating I always enjoy working with the same sales rep, Brandon. He always tries to get me the best service. If something can be included in my warranty he s I always enjoy working with the same sales rep, Brandon. He always tries to get me the best service. If something can be included in my warranty he seems to find it. He always errors on the customer's side. For example it took longer for my car to get repaired than expected. Wrong part was order and only discovered after trying the part on the car. So I was comp'd for the rental car. More than fair. The service is what sold me on the expense of the car. I am always treated well. Just a side note. When my window's tinting started to peel off it was covered and fixed for free. This was about a year ago. Same thing happened, but to a different window this year. Thinking it would be covered I inquired to have that fixed. I was told the vendor was no longer on site and that this time I would have to pay for the fix. I wasn't completely satisfied with this answer given the time before it was covered. More

Shocked I have never had a dealership charge me for a loaner or I assessment for diagnostic test. I have work with Audi and Porsche they never charged me. I have never had a dealership charge me for a loaner or I assessment for diagnostic test. I have work with Audi and Porsche they never charged me. Thank you Richard More

Very courteous service The dealership completed the work on time and quality would certainly return and recommend Mercedes of Rocklin. Customer service was also good. Than The dealership completed the work on time and quality would certainly return and recommend Mercedes of Rocklin. Customer service was also good. Thank you. Guy Washington More

Love Rocklin Mercedes I’ve been coming to Rocklin since 2004. I just bought my 2nd Mercedes from them. Eric is a great service advisor. i think the service department is I’ve been coming to Rocklin since 2004. I just bought my 2nd Mercedes from them. Eric is a great service advisor. i think the service department is terrific & they always go above & beyond to accommodate. More

New customer This was my first experience with Mercesdes Benz and what a wonderful one it was because of the hassle free service center. I have owned a lot of diff This was my first experience with Mercesdes Benz and what a wonderful one it was because of the hassle free service center. I have owned a lot of different cars and finally bought a Mercesdes so please continue your wonderful service so I can say it was the right decision. More