Mercedes-Benz of Rocklin

terrible customer service! I pointed out 2 problems within 12 hours of taking the vehicle off the lot and got the runaround and ultimately refusal to take care of things from th I pointed out 2 problems within 12 hours of taking the vehicle off the lot and got the runaround and ultimately refusal to take care of things from the used car sales manager. The used car sales manager (James) completely alienated me - I will never buy another vehicle from this dealership. Keep in mind that I am talking about the sale of a frontline used vehicle that had been prepped to perfection with the exception of a piece of broken interior molding and a broken cup holder. Neither issue was discovered until I got the vehicle home (I took delivery of the car on a Thursday evening and discovered the problems the following morning) When I contacted the dealership the following morning no one was available to help me. I was told that someone would contact me later that day to take care of the problems. No one ever contacted me. I called again on the following Monday and got the same response. Again, no call back. I called again on Tuesday and my call was put through to the used car sales manager. His response surprised and disappointed me. In essence he said that the dealership didn't make enough money on the deal to warrant doing any repairs. I reminded him that I paid the full advertised price for the vehicle. After some back and forth, he told me to bring the car in and he would try to fix the problems himself. I did bring it in and he did fiddle with the cup holder and trim but was unable to fix either...that's as far as I got. To date I am just living with the unresolved issues and am very dissatisfied. More

Roof replacement Great service. I always take my car for its service here. Greg has been very polite. He found a coupon I could use on my service because of a recal Great service. I always take my car for its service here. Greg has been very polite. He found a coupon I could use on my service because of a recall. I trust his opinions and suggestion. More

I wanted to give them another try...WRONG MOVE! Poor poor customer service made me wait for 4 hours for nothing. He came up with all the excuse why my car was not serviced during the time I was the Poor poor customer service made me wait for 4 hours for nothing. He came up with all the excuse why my car was not serviced during the time I was there. Yes I had an appointment and was texting him at the 1 hour mark and the 3 hour mark. Finally I said I can’t wait any longer and had to leave. This was for a routine inspection! Service guy did not even have the courtesy to come and find me to let me know what’s happening. I did not bother to ask what went wrong. What for??!!! More

Great Service from very friendly team. I've purchased serval vehicles from Mercedes of Rocklin and get all my service completed at the dealership. I always leave happy- Wayne, my service re I've purchased serval vehicles from Mercedes of Rocklin and get all my service completed at the dealership. I always leave happy- Wayne, my service rep, is awesome. More

great prompt professional and thorough. highly recommended. Eric listens and communicates. Well keep bringing both my Benzes back. Also obtained all appr prompt professional and thorough. highly recommended. Eric listens and communicates. Well keep bringing both my Benzes back. Also obtained all appropriate discounts and did thorough review of all my car service histories. More

Excellent service I won't take my Mercedes cars to anyplace else. Sean, AJ and Eric are the best! They find and fix everything! It's amazing. I won't take my Mercedes cars to anyplace else. Sean, AJ and Eric are the best! They find and fix everything! It's amazing. More

Service Excellent customer service. Clean facility . Eric Triebull very helpful. Performed standard service. Discovered warranty issue with engine. Eric arran Excellent customer service. Clean facility . Eric Triebull very helpful. Performed standard service. Discovered warranty issue with engine. Eric arranged courtesy car and kept me informed. Addressed warranty issue promptly. More

Great service , will come back again. Would be better if some refreshments are offered. This is a good dealer overall. Nothing else to say. Keep up with good hon , will come back again. Would be better if some refreshments are offered. This is a good dealer overall. Nothing else to say. Keep up with good honest work. More