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Mercedes-Benz of Rocklin
Rocklin, CA
3,035 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 PM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 3,035 reviews
July 29, 2022
The Service Advisors are professional and friendly. Service Techs are experts and always properly identify any problems and they know how to fix them. Service Techs are experts and always properly identify any problems and they know how to fix them. More
by WillinRsvle
Verified CustomerEmployees Worked With
Michael Gallagher
July 29, 2022
No follow up or follow through. Don’t return calls when they say they would. Service advisor was rude! The only helpful person was the call center rep. Don’t return calls when they say they would. Service advisor was rude! The only helpful person was the call center rep. More
by kzimmerli0
Employees Worked With
Wayne Schmid
July 27, 2022
Greg is an expert sales advisor for Sprinter vans( i took my Sprinter only to him) The service advisors at dealerships in Santa Rosa and Fairfield could not fix the problems, were not honest. I feel very com my Sprinter only to him) The service advisors at dealerships in Santa Rosa and Fairfield could not fix the problems, were not honest. I feel very comfortable with Greg and do not mind driving all the way to have my van issues resolved. More
by Sprinter man
Employees Worked With
Greg Burnett
July 25, 2022
My wife and I bought a used Mercedes from Rocklin Mercedes. 2019 GLC 250. They have an app to pay on called Mercedes Me. I went to set up our account but the previous owner is on it. Its been xxxx Mercedes. 2019 GLC 250. They have an app to pay on called Mercedes Me. I went to set up our account but the previous owner is on it. Its been xxxx getting anyone who can call me back, switch it.. They said Corporate has to change it. I call and they say its easy but the dealership has to change it.. i've left messages, talked to different people, service and they switch me to someone who should be able to fix it.. 3 weeks later Im writing this and Im pissed. This is awful .. So far for a Mercedes Dealership its been not what I expected.. We had to buy a car because my wife got hit by a Suv that ran a red light, and our car was totaled. We bought this because it was a great deal and safety rating was high. Im so disappointed. Im not someone who writes reviews. But this lack of help is unacceptable. More
by sheppard523
Employees Worked With
Peter Alexan
July 21, 2022
Mercedes Benz of Rocklin Service Dept. , never fails me and always exceeds my expectations. From exceptional reception greeted when you bring your vehicle; Greg is friendly, then the serv , never fails me and always exceeds my expectations. From exceptional reception greeted when you bring your vehicle; Greg is friendly, then the service staff with Michael Gallagher who is absolutely a STAR in my books. He knows the details in advance and is ready for you. He and John Nishita are my go to guys. The Sean Moore the super tech - Ace, the one that I want working on my fast car. All in all it’s not those 4 but everyone at MercyOf Rocklin. That’s why I drive the miles to see them and only them for my vehicle needs. More
by rjzreika
Employees Worked With
John Nishita, Michael Gallagher
