Mercedes-Benz of Rocklin

The Most Unpleasant Experiences I brought my 1984 190D in for service for a 9am scheduled appointment. Was told the service cost amount and told I would be called when finished. This I brought my 1984 190D in for service for a 9am scheduled appointment. Was told the service cost amount and told I would be called when finished. This mad on a Tuesday. I received a call at about 400 pm informing me my car would not be finished until the filling day, and they would provide a loaner car if I need one or come pick me up when my service was completed. This was Tuesday evening. That was ok and I waited for call. No cal, Wednesday, Thursday, or Friday when I called at 3:30 pm and was told my car was disassembled and would not be put back together until the following Tuesday. I swear to god, they just said it to me like it happened every day and there was nothing I could do. I then called them on Tuesday at 10 am and was told my car would be completed at 3pm Tuesday. They never calls me again and after telling my story to numerous people proported to be managers that day, I have never heard anything back from any of them or Mercedes Benz. I will never return, buy another Mercedes, and I will tell everyone I can, what a horrible place this dealership is. More

Have knowledge of Mercedes and excellent customer service Arriving at the place they gave us a nice greeting, exceeding our expectation. They checked about the car problem and made us feel confident that they Arriving at the place they gave us a nice greeting, exceeding our expectation. They checked about the car problem and made us feel confident that they have the best knowledge to work in our car. Wayne Schmid makes it sure to tell us how the process will be, including time and if the work will be covered by factory warranty. We're very pleased with this place and the service. More

Always available In the four years we have owned our GLK350 we have had only two emergent problems: a dead battery and a non operative driver side seat belt. Both were In the four years we have owned our GLK350 we have had only two emergent problems: a dead battery and a non operative driver side seat belt. Both were fixed promptly, the former with a home visit! All routine service was performed accurately and promptly. We were always kept up to date by phone calls from service rep Brandon Stevens. We have been very pleased at being treated as special individual customers and will keep our business at MBZ of Rocklin. More

Service visit Wayne and the team of mechanics were determined to figure out the noise in my GLA. The first visit was unsuccessful, as the noise continued. I took i Wayne and the team of mechanics were determined to figure out the noise in my GLA. The first visit was unsuccessful, as the noise continued. I took it back and the second trip the problem was solved. The team was kind and professional! More

Service for my 550 SL They always do an outstanding job. Friendly staff Very knowledgeable. Great shuttle service. Leave your car go to a movie and bam 💥 your car is wait They always do an outstanding job. Friendly staff Very knowledgeable. Great shuttle service. Leave your car go to a movie and bam 💥 your car is waiting for. More

Wayne is the Best! Because of Wayne and the great customer service he provides is why I bought my new Mercedes! Thank you Wayne and all of the great staff you have in y Because of Wayne and the great customer service he provides is why I bought my new Mercedes! Thank you Wayne and all of the great staff you have in your service department! More

Great service! I want to thank John Nixxxxa and the technician for fixing the problem on my car. I’m very pleased! Great customer service! You guys are awesome I want to thank John Nixxxxa and the technician for fixing the problem on my car. I’m very pleased! Great customer service! You guys are awesome! More

Fuel Low Level Warning Our Sprinter had a Fuel Low Level Warning programming issue. This was the only dealership that understood the problem and had the expertise to corre Our Sprinter had a Fuel Low Level Warning programming issue. This was the only dealership that understood the problem and had the expertise to correct the problem. They diagnosed the problem and corrected the program quickly. I believe Greg Burnett was the technician. Very accommodating and knowledgeable. This service was accomplished a few months ago so Greg is the only name I remember. More

Dishonest Paying a price for an E-class 300 2018 but was sold on an C-class 2018. Not satisfied with what I am paying for. Paying a price for an E-class 300 2018 but was sold on an C-class 2018. Not satisfied with what I am paying for. More

Simply the best. Mercedes-Benz of Rocklin always makes my visits comfortable and relaxing. They take the time to review exactly why my car is in for service and how Mercedes-Benz of Rocklin always makes my visits comfortable and relaxing. They take the time to review exactly why my car is in for service and how long it will take. There is no surprise as to cost.and they usually are ahead of schedule. More