Mercedes-Benz of Rocklin

Once you buy the car, they follow thru with nothing. Was told by salesman, Tony, (in writing) that the acquisition fee was $750. I even verified this with Mercedes after the fact. However, the sales m Was told by salesman, Tony, (in writing) that the acquisition fee was $750. I even verified this with Mercedes after the fact. However, the sales manager (James) insisted on it being $1050, stating that it’s always been that price. Not true. Was told I was being charged $1,100 over invoice for price of car as that’s what the discount is for Costco members. Found out that I was not given $1,100 over, rather about $2,000 over instead. I should’ve insisted on seeing the invoice once car arrived. Instead, I took his word for it. The biggest issue I had was when the sales manager told me that I could call back within a few days after signing contract to add the pre-paid maintainence on to my car. I wanted to talk with my husband about it first. I chose to buy this and called dealership, but my salesman was out of town. They told me I would need to talk to finance since he wasn’t available. No answer in finance, so I left a message. No return call. Left another message 4 days later. Again, no return call. I texted my salesman, Tony, and told him I had left messages. He said no problem, I’ll take care of it. This is also in writing. I then called back later that day and spoke with Robby, explaining the situation. He assured me he would get some answers and call me back. AGAIN, no return call. Then I call back again 3 days later and speak to a female in finance, explaining the entire thing again. She says she would get some answers and call me the following morning. You guessed it. No return call. I will never refer anyone to their dealership, nor will I take my car there for service. More

Everything went wrong the first time! The work was not done properly, actually came back with more problems created by the dealer. The wait time to receive the car was longer than 30 minut The work was not done properly, actually came back with more problems created by the dealer. The wait time to receive the car was longer than 30 minutes and car returned dirty and car mats carelessly tossed on the back seat. However, when I called back, Wayne asked me to bring the car back and everything was fixed properly that time. I wish, they would do things right the first time without. More

Vehicle service/maintenance Location is excellent, the facility is exceptionally clean and all service is completed timely. My Class C RV is easily serviced there due to the exc Location is excellent, the facility is exceptionally clean and all service is completed timely. My Class C RV is easily serviced there due to the exceptional clearances at the facility. More

Good service I have been doing service with Rocklin Mercedes for many years and plan to continue to do so. They have friendly service people that are easy to work I have been doing service with Rocklin Mercedes for many years and plan to continue to do so. They have friendly service people that are easy to work with. More

Great service as always Great service as always. Came in for an engine light error. The issue was identified and rectified very quickly. Brandon was excellent at keeping me i Great service as always. Came in for an engine light error. The issue was identified and rectified very quickly. Brandon was excellent at keeping me informed More

undercarraige repair had my car towed in for repairs they checked it out gave me an estimate and i coordinated it with my insurance adjuster they did a great job i feel go had my car towed in for repairs they checked it out gave me an estimate and i coordinated it with my insurance adjuster they did a great job i feel good about the repairs it was $9k I have only had the car for 2 months the only downside is when i pick up my car this was only my second service it takes them a long time to find your car and bring it out for pick up 30 mins to 1 hour More

Repair They did not do a complimentary wash and cleaning they always do. I think the leak damage is the same damage that wasn’t done properly, so it’s should They did not do a complimentary wash and cleaning they always do. I think the leak damage is the same damage that wasn’t done properly, so it’s should be still in the warranty. More

Service - replace convertible hydraulic Brandon was great as usual. My car was fixed in the time promised. I enjoyed waiting at the dealorship - caught up on emails and had great coffee. Brandon was great as usual. My car was fixed in the time promised. I enjoyed waiting at the dealorship - caught up on emails and had great coffee. More

Wayne is always the best! Wayne is always eager to help or awnswer any text or phone call. I look forward in working with this dealership for years to come. Wayne is always eager to help or awnswer any text or phone call. I look forward in working with this dealership for years to come. More

Poor experience I've been waiting since February for this dealer to transfer my warranty over. The finance manager Robbie is unable to respond to email or phone calls I've been waiting since February for this dealer to transfer my warranty over. The finance manager Robbie is unable to respond to email or phone calls. He should be fired due to his poor professionalism. Greg described to me the warranty policy for turbochargers and then got the car wasting more of my time and realized there is a very specific policy excluding them from warranties. If anyone reads these things you could tell Robbie to follow up with my warranty. He can find my contact information and his email if he cares to check it ever. More