Mercedes-Benz of Rocklin

Beautiful faciity, excellent customer service. My car was having serious problems and I limped into the Roseville area at around 2:30 on a Friday afternoon. I called to see if there was anything t My car was having serious problems and I limped into the Roseville area at around 2:30 on a Friday afternoon. I called to see if there was anything they could do to help me as I drove in from Gilroy and they got me an appt first thing Sat am. I was there for a celebration of life and wouldn't be able to bring it in at that time so they let me drive the car right over and leave it early. Given that this was a last minute situation and I HAD to be at the service in the morning, I fully intended to rent a car on my own. Imagine my surprise when not only did Greg Burnett get my car checked in but he also had already planned to give me a lovely loaner! Greg was exceptional in his professionalism, kindness and courtesy. I was able to go to the celebration of life and while the parts needed to repair the car were not available (old car) Greg was able to tell me how to deal with the problem and I made it back to Gilroy safely and without incident. If I lived in the Loomis area I would only buy a Mercedes because of the excellence of your service department. More

Service I did not have an appointment and came in because of an indicator light. Mercedes of Rocklin had me back on the road same day by late morning. Th I did not have an appointment and came in because of an indicator light. Mercedes of Rocklin had me back on the road same day by late morning. Thank you! More

Airbag recall service Service drop off was so easy; was met with the friendly customer service representative immediately. Outside entrance into waiting area was very clean Service drop off was so easy; was met with the friendly customer service representative immediately. Outside entrance into waiting area was very clean (appears newly painted areas). Waited in customer lounge with counter coffee/ tea options. Had to be one of the easiest service appointment-thanks Mark! More

Good but could be better The service I received at this dealership was marginal. My main point of frustration was with the check in process. I had never used this facility fo The service I received at this dealership was marginal. My main point of frustration was with the check in process. I had never used this facility for service so I was not familiar with the drop off process. I have an 8 AM appointment to drop off my vehicle. I arrived at 7:50 AM and sat in the lobby until 8:20 AM before someone came up to me and started the check in process. Because of this delay I ended up being late for work. I am a punctual individual and expect the same from a dealership such as Mercedes Benz of Rocklin which overall has positive reviews. I hope my experience was an isolated incident. More

Pleasant courteous and professional Service at Rocklin is professional they always keep you informed, they are courteous and attentive. They try and work around your schedule and keep yo Service at Rocklin is professional they always keep you informed, they are courteous and attentive. They try and work around your schedule and keep you updated they are great. More

Idle remapped Excellent service and understanding of the problem. Recommended approach was to update the firmware which increased the idle time to heat the catalyt Excellent service and understanding of the problem. Recommended approach was to update the firmware which increased the idle time to heat the catalytic converters. I recommend this service department and Eric Treibull. More

great dealership to work with, no pressure no pressure and good advice. James was easy to deal with and management was excellent. would buy my vehicle here again! i would give them 6 stars i no pressure and good advice. James was easy to deal with and management was excellent. would buy my vehicle here again! i would give them 6 stars if i could More

A Great Experience! Very friendly and helpful as we didn't have a good experience at Fletcher Jones in Fremont. Robby was extremely helpful and made our experience great Very friendly and helpful as we didn't have a good experience at Fletcher Jones in Fremont. Robby was extremely helpful and made our experience great. More

Another Great Experience This was our 4th purchase or lease from Mercedes of Rocklin and have received excellent service from Andrew and MJ every time! Would highly recommen This was our 4th purchase or lease from Mercedes of Rocklin and have received excellent service from Andrew and MJ every time! Would highly recommend this dealership! More

Service was okay. Car wasn’t cleaned like promised. Plus, spelled by name wrong and didn’t fix it even after I mentioned it. Every time I receive an email with the incorrect name it makes me dislike the Plus, spelled by name wrong and didn’t fix it even after I mentioned it. Every time I receive an email with the incorrect name it makes me dislike the dealership even more. More