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Mercedes-Benz of Rocklin
Rocklin, CA
2,997 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 2,997 reviews
April 10, 2018
Lack of response. Not pleased with the service received from the sales rep and the lack of follow-up from the TWO survey requested to complete and submit. The question Not pleased with the service received from the sales rep and the lack of follow-up from the TWO survey requested to complete and submit. The question was/is regarding brakes...the car was leased. I am now buying. When the car was inexpected, someone from service depth stated I will need brake pads and roters very soon. My concern...if I had turned the car in and leased another, that car turned in would be resold. As part of getting the car ready for resale, the brakes and roters would have been repaired as part of the service. That was not done for Mr buying the care . I am expected to now get this repair done on my own. I don't see this as representing the company with complete respect and honesty. I look forward to hearing from you with an acceptable response in writing. Thanks, Doretha Hayes, not quite happy consumer. More
by dhayes584
Verified CustomerEmployees Worked With
James Reemts
April 10, 2018
Service I was owed a car wash and tank fill up. The team was very friendly and professional. They made an unpleasant situation before right this time. Very ha I was owed a car wash and tank fill up. The team was very friendly and professional. They made an unpleasant situation before right this time. Very happy. More
by fontes88
Employees Worked With
Eric Treibull
April 10, 2018
Excellent as always I have been a customer of MB of Rocklin for 12 years and have never had a bad experience with either sales or service. I would recommend them to anyon I have been a customer of MB of Rocklin for 12 years and have never had a bad experience with either sales or service. I would recommend them to anyone. More
by Bentley
Employees Worked With
Brandon Stevens
April 10, 2018
Outstanding service protocol Had a number of warranty issues and they were addressed and completed with diligence and politeness - what we all want to experience when having warra Had a number of warranty issues and they were addressed and completed with diligence and politeness - what we all want to experience when having warranty claims taken care of. More
by Rolandakcau
Employees Worked With
Brandon Stevens, Eric Treibull
April 10, 2018
Great Experience! I had 4 cars from this dealership and every time James was able to find the right car for me. It's great to work with someone who knows his business, I had 4 cars from this dealership and every time James was able to find the right car for me. It's great to work with someone who knows his business, Thank you! More
by romk
Employees Worked With
James Reemts
April 10, 2018
Mercedes Benz of Rocklin - The place to go! Awesome customer service and always friendly to deal with! Worked with John Nishita on some issues regarding my MB and not only answered my questions Awesome customer service and always friendly to deal with! Worked with John Nishita on some issues regarding my MB and not only answered my questions, but provided excellent tips! More
by Anthony Llanes
Employees Worked With
John Nishita
April 10, 2018
New car purchase The service and courtesy and knowledge by Peter Alexan (from whom we purchased the car), Andrea Bryner, who helped us with the finances, and Natalie The service and courtesy and knowledge by Peter Alexan (from whom we purchased the car), Andrea Bryner, who helped us with the finances, and Natalie Leatherman excellent beyond all expectations. More
by VICALB1
Employees Worked With
Andrea Bryner, Natalie Leatherman, Peter Alexan
April 10, 2018
The worst. Inexperienced / poor communication Never going back here ! They did not have a basic knowledge required to fix a simple ignition problem and took a week to complete . Poor follow up an Never going back here ! They did not have a basic knowledge required to fix a simple ignition problem and took a week to complete . Poor follow up and communication from service department More
by DKCRAN4D
Employees Worked With
Wayne Schmid
April 10, 2018
Great! Oil change, new tires and wheel straightening, balance and front end alignment. Wayne was an excellent service rep and took excellent care of us. Than Oil change, new tires and wheel straightening, balance and front end alignment. Wayne was an excellent service rep and took excellent care of us. Thank you Wayne! More
by LORIB2
Employees Worked With
Wayne Schmid
March 22, 2018
Ease of waiting for service to be completed. Waiting area is friendly. Beverages available as well as plenty of seating/tables to do work on my computer. All the staff was courteous. Facility Waiting area is friendly. Beverages available as well as plenty of seating/tables to do work on my computer. All the staff was courteous. Facility very clean. More
by michellec527
Employees Worked With
Brandon Stevens
